Keyonna Stokes
Largo
Summary
Dynamic and results-oriented professional with extensive experience in staff training and management, particularly at TJ Maxx, TJX Companies. Demonstrated expertise in enhancing service delivery and employee performance through effective training programs. Skilled in customer service and cash handling, with a proven track record of fostering teamwork and achieving operational efficiency.
Overview
3
3
years of professional experience
Work History
Supervisor
TJ Maxx, TJX Companies
05.2024 - Current
- Trained staff on best practices to enhance service delivery.
- Developed training programs for enhanced employee performance.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Floor Associate
Publix
04.2023 - 11.2023
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable answers
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
FOH Team Member
Chik-Fil-A
04.2022 - 11.2022
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Reset tables between guests by restocking low items and wiping down surfaces.
Education
Bachelor Of Business Administration - Business Administration
SPC
Clearwater, FLHigh School Diploma - General
Dixie M. Hollins High School
Kenneth City, FL05.2024
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Cashier
- Merchandise runner
- Good multitasker
Timeline
Supervisor
TJ Maxx, TJX Companies
05.2024 - Current
Floor Associate
Publix
04.2023 - 11.2023
FOH Team Member
Chik-Fil-A
04.2022 - 11.2022
Bachelor Of Business Administration - Business Administration
SPC
High School Diploma - General
Dixie M. Hollins High School
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