Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keyonna Sullivan

Montgomery,Al

Summary

Resourceful call center representative who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues quickly. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Overview

3
3
years of professional experience

Work History

Remote Customer Service Representative

Concentrix/Pearson VUE ( Seasonal/Temp 3 Months)
01.2024 - 04.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Conducted case notes for every inbound/outbound phone call.
  • Troubleshooting customers account.

Customer Service Representative

Foundever
12.2022 - 01.2024
  • Assist clients with any questions and concerns pertaining their Bank Of America Checking/Savings account
  • Replaced Debit Cards
  • Provided information about new and upcoming changes with bank
  • Troubleshooting online/mobile banking
  • Provided clients with ways to avoid fees
  • Offered different accounts and credit cards to clients
  • Assisted with disputing transactions
  • Updated clients contact information.

Personal Shopper

WalmartWalmart
12.2020 - 11.2022
  • Assist customer with pick up orders
  • Neatly bag grocery and other products for pick up orders
  • Meet customers at a designated location for online pick up orders
  • Ensure customers receive everything ordered in a timely matter.

02.2022 - 04.2022

Education

The Bridge Academy of Selma
Montgomery, AL

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Remote Customer Service Representative

Concentrix/Pearson VUE ( Seasonal/Temp 3 Months)
01.2024 - 04.2024

Customer Service Representative

Foundever
12.2022 - 01.2024

02.2022 - 04.2022

Personal Shopper

WalmartWalmart
12.2020 - 11.2022

The Bridge Academy of Selma

Similar Profiles

CREATE PROFILE
Keyonna Sullivan