Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keyonte Sherrod

Milwaukee

Summary

Accomplished customer service and sales representative with a solid history of achievement. Motivated leader with strong organizational and prioritizing abilities. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Adaptable and versatile with willingness to learn new techniques and processes. Aiming to leverage my skills and bring further success as a debt specialist.

Overview

7
7
years of professional experience

Work History

Debt Specialist

J.G Wentworth
02.2022 - 12.2024
  • Assessed customers’ financial situation and guide them towards consolidation options.
  • Performed sales by utilizing consultative sales scripting and rebuttal techniques.
  • Educated clients on a variety of financial solutions available to manage their debt.
  • Updated all lead files notes, phases, and statuses in the CRM.

Senior Customer Representative

U.S Bank
04.2019 - 01.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Built relationships with customers and community to promote long term business growth.

Customer Service Specialist

Amazon
11.2017 - 02.2019
  • Provided primary customer support to internal and external customers.
  • Promoted customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Associate Of Arts And Sciences - General Studies

Iowa Central Community College
Fort Dodge, IA
06.2018

Skills

  • Account Management
  • Communication
  • Administrative Support
  • Customer Relations
  • Sales strategy development
  • Customer retention abilities
  • Systems and software expertise
  • Debt management

Timeline

Debt Specialist

J.G Wentworth
02.2022 - 12.2024

Senior Customer Representative

U.S Bank
04.2019 - 01.2022

Customer Service Specialist

Amazon
11.2017 - 02.2019

Associate Of Arts And Sciences - General Studies

Iowa Central Community College

Similar Profiles

CREATE PROFILE
Keyonte Sherrod