Keyouna Adams
Jacksonville,FL
Summary
Dedicated healthcare worker with strong background delivering stellar patient care. Methodical and accurate when evaluating patients, performing and conducting a positive working environment. Dedicated to teamwork and communication to drive ideal outcomes and quality patient care.
Overview
9
9
years of professional experience
Work History
Patient Referral Coordinator
Baptist MD Anderson Cancer Center
Jacksonville, Florida
03.2022 - Current
- Provided customer service support by responding promptly to inquiries from patients, families and other healthcare professionals.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
Nurse Technician / Clerical Associate
UF Health Shands Hospital
Jacksonville, FL
01.2020 - 03.2022
- Observed patients' physical condition and reported changes to nursing staff.
- Maintained accurate records of patient care services provided in accordance with hospital policies.
- Cleaned and sterilized medical equipment following established procedures.
- Responded quickly to emergency situations in accordance with established protocols.
- Assisted nurses with patient care activities such as bathing, dressing and feeding.
- Answered call lights promptly to respond to patient needs in a timely manner.
- Demonstrated excellent customer service skills when interacting with patients, visitors and other healthcare professionals.
Administrative Assistant /Front Office Assistant
The Learning Experience
Jacksonville, Florida
01.2015 - 12.2020
- Provided administrative support to management team when needed.
- Assisted with onboarding new employees and conducting orientations.
- Handled incoming calls, emails, and mail inquiries professionally.
- Greeted customers and provided assistance with inquiries.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Welcomed visitors and determined nature of business to announce to appropriate personnel.
- Collected copays and account balance payments and updated account records.
- Maintained front desk to provide positive first impression.
Education
Associate of Arts - Nursing
Florida State College At Jacksonville
Jacksonville, FL05-2024
Skills
- Healthcare operations
- Patient Care Coordination
- Scheduling
- Patient Care
Timeline
Patient Referral Coordinator
Baptist MD Anderson Cancer Center
03.2022 - Current
Nurse Technician / Clerical Associate
UF Health Shands Hospital
01.2020 - 03.2022
Administrative Assistant /Front Office Assistant
The Learning Experience
01.2015 - 12.2020
Associate of Arts - Nursing
Florida State College At Jacksonville
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