Summary
Overview
Work History
Education
Skills
Patient Experience Innovator
Timeline
Generic

Payton B. Kelley

Referral Coordinator
Charlotte,North Carolina

Summary

Enthusiastic referral coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.

Overview

11
11
years of professional experience
6
6
years of post-secondary education

Work History

Patient Referral Coordinator

Novant Medical Group
Huntersville, NC
06.2022 - Current
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Established rapport and relationships with patients and external partners to cross-train and support medical staff.
  • Liaised between clinics to facilitate effective communication.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Resolved problems with communication and billing to foster seamless services.

Patient Services Coordinator

Novant Medical Group
Charlotte, North Carolina
03.2020 - 06.2022
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
  • Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
  • Verified patient's insurance eligibility and benefits coverage.
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.

Food Service Team Member

Wooden Robot Brewery
Charlotte, NC
10.2018 - 01.2022


  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Assisted food prep and assembly on line and served over 100 customers per day.

Tax Preparer

Gibson Tax Services
Denver, NC
02.2019 - 04.2020
  • Delivered comprehensive tax documentation required for accurate individual and corporate returns.
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Interviewed clients to collect information and gather necessary paperwork prior to preparing tax returns.
  • Imputed client data into the Drake Software.

Server/Bartender

Chili's Bar And Grill
Charlotte, NC
09.2014 - 07.2018
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Applied comprehensive knowledge of wine, liquor and beer to increase daily beverage sales.
  • Cultivated warm relationships with regular customers.

Education

Bachelor of Arts - Criminal Justice

University of North Carolina At Charlotte
Charlotte, NC
01.2017 - 12.2022

Skills

Healthcare operations

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Patient Experience Innovator

As my clinics patient experience innovator, I create positive experiences for patients when they come to our clinic by making sure they are heard, respected and treated with compassion. 

Timeline

Patient Referral Coordinator

Novant Medical Group
06.2022 - Current

Patient Services Coordinator

Novant Medical Group
03.2020 - 06.2022

Tax Preparer

Gibson Tax Services
02.2019 - 04.2020

Food Service Team Member

Wooden Robot Brewery
10.2018 - 01.2022

Bachelor of Arts - Criminal Justice

University of North Carolina At Charlotte
01.2017 - 12.2022

Server/Bartender

Chili's Bar And Grill
09.2014 - 07.2018

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Payton B. Kelley Referral Coordinator