Keyri Cabrera Marquez

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Addressed customer needs and made product recommendations to increase sales.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Developed rapport and fostered brand loyalty by offering personalized service.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Supported marketing initiatives by setting up and maintaining promotional displays.
• Implemented loss prevention strategies, reducing instances of theft at checkout.
• Improved efficiency, organized checkout area for optimal workflow.
• Ensured accuracy in financial transactions, reconciled cash with receipts daily.
• Fostered positive customer relations by resolving complaints and inquiries promptly.
• Enhanced customer loyalty by participating in rewards program enrollment.
• Enhanced customer service experience by efficiently processing purchases and returns.
• Facilitated smoother checkout process, trained new employees on POS systems.
• Reduced processing errors by meticulously following transaction procedures.
• Enhanced shopping experience, provided product information and location assistance.
• Managed cash drawer accurately, ensuring all transactions balanced at end of day.
• Strengthened team morale and cooperation by assisting coworkers during peak hours.
• Facilitated positive shopping experience, greeted customers warmly upon entry.
• Assisted in inventory management, contributing to reduction in stock discrepancies.
• Improved store atmosphere with thorough and prompt cleaning of checkout area.
• Boosted team efficiency, shared best practices in cash handling and customer interaction.
• Contributed to significant decrease in queue times by streamlining checkout process.
• Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
• Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
• Performed cash, card, and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Used POS system to enter orders, process payments and issue receipts.
• Learned duties for various positions and provided backup at key times.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Contributed to team success through effective communication and cooperation with coworkers and management.
• Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
• Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
• Assisted servers with food delivery during peak hours to ensure timely service for all guests.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
• Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
• Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
• Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
• Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
• Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
• Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
• Developed rapport with regular patrons to foster sense of community within establishment.
• Streamlined check-in processes, reducing wait times for guests.
• Maintained balanced cash drawer with correct money values and accurate documentation.
• Took initial drink orders and relayed information to wait or bar staff.
• Input orders accurately into POS terminal, split bills and accepted payments.
• Promoted business loyalty by fostering positive customer relationships.
• Advised customers about special offerings and menu items to help drive sales.
• Delivered pick-up and curbside orders to guests.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Assisted customers with delivering orders, carrying additional trays and helping dish out items.
• Provided patrons with estimated waiting times during peak service hours.
• Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
• Seated patrons based on guest preferences and seating availability.
• Opened and closed seating sections according to volume of guests.
• Backed up servers by checking on tables and retrieving items for guests.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Completed daily side work and opening and closing duties without fail.
• Answered phone calls to take orders, give information and document reservations.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

I am also a psychology major. I have doubled majored.