Keyri Barrera Aquino
Torrington,CT
Summary
Dynamic professional with a proven track record in customer service management. Excelled in talent recruitment and team development, significantly enhancing customer satisfaction. Skilled in strategic thinking and performance optimization, adept at transforming challenges into solutions.
Overview
6
6
years of professional experience
Work History
Claims Adjuster
Progressive
06.2023 - Current
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Promptly responded to inquiries and requests from customers
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Store Manager
Vans
04.2021 - 02.2023
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Vans
05.2019 - 04.2021
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
Bachelor of Arts - Graphic Design
Southern Connecticut State University
New Haven, CT05.2021
Skills
- Claims Processing
- Customer Service Management
- Talent Recruitment
- Team Development
- Customer Service
- Goals and performance
- Strategic thinker
Languages
Spanish
Professional Working
Timeline
Claims Adjuster
Progressive
06.2023 - Current
Store Manager
Vans
04.2021 - 02.2023
Assistant Store Manager
Vans
05.2019 - 04.2021
Bachelor of Arts - Graphic Design
Southern Connecticut State University
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