Keyshawn Hardesty
Port Arthur,TX
Summary
Dynamic Customer Service Manager with a proven track record at Brown & Brown, adept in problem-solving and Microsoft Office. Excelled in reducing customer complaints through effective complaint resolution and training, fostering a team-oriented environment. Skilled in time management and mentoring, consistently enhancing customer satisfaction and team performance.
Developed exceptional leadership and customer relations skills in high-paced customer service environment, seeking to transition into new field. Demonstrated ability to manage teams and resolve complex issues with efficiency. Looking to leverage these transferable skills to drive success in new role.
Experienced with leading customer service teams to ensure top-notch customer satisfaction. Utilizes strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Brown & Brown
11.2022 - Current
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Education
Culinary Arts - Culinart Arts
Lamar State College
Port Arthur, TXSkills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Time management
- Training and mentoring
- Cash handling
- Complaint resolution
Timeline
Customer Service Manager
Brown & Brown
11.2022 - Current
Culinary Arts - Culinart Arts
Lamar State College
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