KEYSHAWN LAWRENCE
JONESBORO
Summary
Compassionate and dependable professional with 5+ years of experience in customer service, operations, logistics, and high-responsibility caregiving. Recognized for emotional intelligence, calm decision-making under pressure, and the ability to support individuals in sensitive and high-stress environments. Psychology student committed to behavioral support, mentorship, and service-driven work.
Overview
5
5
years of professional experience
Work History
Funeral Director Assistant (Apprentice)
Legacy Funeral Home
01.2022 - Current
- Assist licensed funeral directors with preparation, logistics, and coordination
- Provide compassionate guidance to families during emotionally sensitive moments
- Maintain professionalism, confidentiality, and operational accuracy
- Support seamless execution of services in time-sensitive environments
- Oversee post-service follow-ups, providing support resources to grieving families as needed.
- Develop community outreach programs to educate the public on end-of-life planning options.
- Assist in the preparation of bodies for visitation or burial, adhering to strict standards of care.
Lumber Associate
The Home Depot
01.2022 - 08.2022
- Delivered high-level customer service in a demanding retail environment
- Resolved customer concerns with professionalism
- Managed inventory organization and materials
- Supported workflow efficiency
- Adapted to changing priorities
Marketing Manager & Specialist
The Grind Coffee House
08.2021 - 01.2022
- Managed fast-paced beverage service
- Oversaw inventory and operational standards
- Supported marketing initiatives
- Built strong customer relationships
- Developed and implemented marketing strategies that increased brand awareness and customer engagement.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Education
Bachelor of Science - Psychology
Georgia State University
Atlanta, GA05-2028
Dual Enrollment Program -
Georgia Military College
Fayetteville, GA05.2021
High School Diploma -
Mundys Mill High School
Jonesboro, GA05-2021
Skills
- Compassionate communication & relationship building
- Crisis management & calm decision-making
- Leadership & mentorship
- Behavioral support & emotional regulation
- Inventory and logistics coordination
- Time management & multitasking
- Team collaboration
- Microsoft Office Suite
- Regulatory compliance
- Grief counseling
LEADERSHIP & COMMUNITY INVOLVEMENT
My Brother’s Keeper, Ambassador, 2019-11, Present, Mentored 30–50 young men facing academic and personal challenges, Provided consistent guidance, academic tutoring, and peer support, Fostered personal growth, accountability, and resilience, Helped young men make positive decisions and stay focused on goals, Organized outreach events promoting leadership and community engagement, Encouraged teamwork, mentorship, and service development, Served as a trusted mentor and advocate
SPECIALIZED MEDICAL CAREGIVING TRAINING
- Primary caregiver for medically complex child requiring advanced daily health support.
- Provide comprehensive daily care for a medically complex child requiring advanced, high-acuity health support
- Completed extensive hospital-based clinical training in tracheostomy care, emergency airway management, CPR, and feeding tube care; discharge was contingent upon demonstrated mastery of all required competencies and verified safety readiness
- Perform structured medical routines with precision and strict adherence to clinical protocols
- Execute emergency tracheostomy and crisis response procedures calmly and effectively in high-risk situations
- Maintain medical equipment safety, sterilization, and infection-control standards
- Implement prescribed physical, cognitive, and swallow therapy interventions under clinical guidance to support functional development and measurable progress
- Coordinate closely with multidisciplinary healthcare professionals to ensure continuity and quality of care
- Monitor health status, document changes, and communicate critical information promptly and accurately
Timeline
Funeral Director Assistant (Apprentice)
Legacy Funeral Home
01.2022 - Current
Lumber Associate
The Home Depot
01.2022 - 08.2022
Marketing Manager & Specialist
The Grind Coffee House
08.2021 - 01.2022
Bachelor of Science - Psychology
Georgia State University
Dual Enrollment Program -
Georgia Military College
High School Diploma -
Mundys Mill High School