Keysi Batista
Lawrence,MA
Summary
Experienced auto repair professional specializing in customer service and problem solving. Strong ability to communicate repair status and collaborate with technicians to enhance service delivery. Committed to providing exceptional support that drives customer satisfaction and loyalty.
Dedicated auto repair service writer with expertise in customer relationship management and effective communication. Proven track record in delivering fast, friendly service and ensuring accurate service recommendations.
Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Overview
15
15
years of professional experience
2009
2009
years of post-secondary education
1
1
Certification
Work History
Auto Repair service writer
moreno auto Repair
Lawrence, MA
06.2004 - 11.2019
- Communicated repair status updates to customers promptly.
- Collaborated with technicians to ensure accurate service recommendations.
- Maintained detailed records of customer interactions and services provided.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Communicated repair information to customers in a professional manner.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Managed service requests and scheduled appointments efficiently.
- Greeted customers and assessed their service needs.
Janitor
JenaTec
Methuen, Massachusetts
10.2011 - 11.2013
- Maintained cleanliness of assigned areas, ensuring a safe environment for all employees.
- Operated cleaning equipment efficiently to meet daily sanitation standards.
- Disposed of waste and recyclable materials following proper procedures and guidelines.
- Maintained cleanliness in all areas, ensuring a sanitary environment for staff and clients.
- Operated cleaning equipment like buffers and vacuums to uphold facility standards.
- Managed waste disposal, following safety protocols for hazardous materials.
Sales Associate
Auto Parts Inc.
Lawrence, MA
07.2009 - 02.2010
- Assisted customers in selecting products and services based on their needs.
- Collaborated with team members to improve customer service strategies.
- Resolved customer inquiries and complaints in a timely manner.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
Teller volunteer
TD Bank
Haverhill, Massachusetts
03.2005 - 01.2008
- Processed customer transactions accurately and efficiently at a leading financial institution.
- Assisted clients with account inquiries and provided exceptional customer service.
- Managed cash drawer and balanced daily transactions to ensure accuracy.
- Processed customer transactions efficiently and accurately at a busy financial institution.
- Assisted clients with account inquiries and provided information on banking products.
- Maintained cash drawer and ensured compliance with company cash handling policies.
Education
Whittier Regional Technical High School
Haverhill, MassachusettsSkills
- Customer relationship management
- Service
- Effective communication
- Problem solving
- Team collaboration
- Communicating with clients
- FLUENT IN SPANISH
Languages
Spanish
Native/ Bilingual
Certification
- osha
Accomplishments
- Residential Drug Abuse Treatment Specialist
Timeline
Janitor
JenaTec
10.2011 - 11.2013
Sales Associate
Auto Parts Inc.
07.2009 - 02.2010
Teller volunteer
TD Bank
03.2005 - 01.2008
Auto Repair service writer
moreno auto Repair
06.2004 - 11.2019
Whittier Regional Technical High School