Open To Work
Keyuanna Coats
Houston,TX
Summary
Customer Support Specialist with eight years of experience in handling high-volume inquiries and resolving customer
issues across diverse service channels. Adept at providing administrative support and effectively managing billing
concerns while maintaining professionalism and empathy. Strong written communication skills and a proven ability to
support customers through digital platforms.
Overview
14
14
years of professional experience
Work History
Driver, Warehouse Orders
PepsiCo
Little Rock, AR
06.2022 - Current
- Delivered goods and services to customers on time and in excellent condition.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Secured merchandise, avoiding damage during transportation.
- Performed pre-trip inspection checks and reported problems to supervisor.
Customer Serivce Rep
Arkansas Democrat, Gazette
Little Rock, AR
06.2017 - 05.2021
- Present handle accounts - dealing with billing answer phone calls
- Educated customers on special pricing opportunities and company offerings.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Receptionist
DavenPort Law Firm
Little Rock, AR
09.2017 - 06.2018
- Prepare and process legal documents and papers, such as summonses, subpoenas, complaints, appeals, motions, and pretrial agreements
- Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials
- Receive and place telephone calls
- Make photocopies of correspondence, documents, and other printed matter
- Assist attorneys in collecting information such as employment, medical, and other records
- Submit articles and information from searches to attorneys for review and approval for use
- Receive and place telephone calls.
Secretary
The Firm
Little Rock, AR
11.2014 - 09.2017
- Prepare and process legal documents and papers, such as summonses, subpoenas, complaints, appeals, motions, and pretrial agreements
- Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials
- Receive and place telephone calls
- Draft and type office memos
- Prepare and distribute invoices to bill clients or pay account expenses
- Assist attorneys in collecting information such as employment, medical
Guest Specialist
Captain D's Seafood Restaurant
Little Rock, AR
03.2014 - 11.2016
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Maintain sanitation, health, and safety standards in work areas
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold
- Serve orders to customers at windows, counters, or tables
- Order and take delivery of supplies.
Certified Nursing Assitant
Baptist Hospital
Little Rock, AR
03.2011 - 10.2014
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
- Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet
- Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
- Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses
- Feed patients or assist patients to eat or drink
- Supply, collect, or empty bedpans.
Education
High School Diploma -
Hall High School
Little Rock, AR05.2011
Associate of Arts - Busniess
University of Phoenix
Phoenix, AZSkills
- RECEPTIONIST (5 years)
- COPING (4 years)
- CUSTOMER SERVICE (10 years)
- FAXING (4 years)
- RETAIL SALES (Less than 1 year)
- Front Office
- Reception
- Front Desk
- Additional Information
- SKILLS
- Computer Skills Experienced
- Customer Service Expert
- Faxing and Coping Expert
- Communication Skills Expert
- Office equipment proficiency
- Problem-solving abilities
- High-energy attitude
- Clerical support
- Valid Driver's License
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Driver, Warehouse Orders
PepsiCo
06.2022 - Current
Receptionist
DavenPort Law Firm
09.2017 - 06.2018
Customer Serivce Rep
Arkansas Democrat, Gazette
06.2017 - 05.2021
Secretary
The Firm
11.2014 - 09.2017
Guest Specialist
Captain D's Seafood Restaurant
03.2014 - 11.2016
Certified Nursing Assitant
Baptist Hospital
03.2011 - 10.2014
High School Diploma -
Hall High School
Associate of Arts - Busniess
University of Phoenix