Keziah Anjos
Leander,TX
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
6
6
years of professional experience
Work History
Store Manager
Starbucks Coffee Co.
10.2024 - Current
- Team Leadership & Talent Development: Managed a team of 18 baristas, 5 shift supervisors, and support staff, focusing on hiring, training, and professional development
- Developing baristas into supervisor roles, supervisors into Assistant Store Manager roles, and Assistant Store Managers into Store Manager roles
- Recruitment & Onboarding: Led the hiring process for new employees by interviewing and onboarding
- Built effective training plans to create an efficient and smooth training experience for new hires and trainers alike
- Familiar utilizing Taleo Recruitment
- Employee Engagement: Developed initiatives to foster a positive work culture, leading to a 100% increase in employee satisfaction scores and reducing turnover within store through commitment and team collaboration
- Operational Excellence & Performance Management: Managed daily store operations while ensuring compliance with company policies, health regulations, and customer service standards
- Increased store metrics within 3 months through utilization of company tools and resources and coaching and developing our leadership team
- Conflict Management & Resolution: Acted as the main point of contact for conflict resolution, providing coaching and support to employees to maintain positive working relationships and productivity
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Supervisor
Strabucks
07.2019 - 10.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Associates of Arts -
LONESTAR COMMUNITY COLLEGE
01.2017
Skills
- Leadership & Team Development
- Talent Identifications
- Recruitment & Onboarding
- Customer Service Excellence
- Communication & Interpersonal Skills
- Conflict Resolution
- Data-Driven Decision Making
- Goal oriented
- Problem-solving
- Attention to detail
- Decision-making
- Store operations
Languages
Portuguese
Native or Bilingual
Timeline
Store Manager
Starbucks Coffee Co.
10.2024 - Current
Supervisor
Strabucks
07.2019 - 10.2024
Associates of Arts -
LONESTAR COMMUNITY COLLEGE
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