Keziah Potter
Amazon
Portsmouth,STATE_US
8
years of professional experience
Versatile and dependable professional with experience supporting customers, teams, and daily operations. Recognized for leadership qualities, clear communication, organizational skills, and relationship building. Prepared to contribute to smooth operations, positive customer experiences, and consistent quality. Proven track record in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adapting to dynamic environments with strong communication and problem-solving abilities.
Work History
Associate
11 Months- Coordinated daily workflow tasks, ensuring consistent order fulfillment and adherence to service standards.
- Processed customer inquiries using internal Amazon tools, resolving routine issues with accurate, timely responses.
- Adapted quickly to changing priorities, supporting fast-paced operations and shifting team needs.
- Applied quality guidelines to verify information, reducing errors in customer and order handling.
Online Grocery Pickup Associate
1 Year 8 Months- Picked online grocery orders using handheld devices, following item accuracy and substitution guidelines.
- Selected fresh produce, meat, and pantry items while meeting quality and date standards.
- Staged completed orders in designated pickup areas, maintaining proper organization and temperature control.
- Dispatched curbside orders to customers promptly, verifying order details and handling special requests.
Carhop Server
1 Year 5 Months- Delivered food and beverages quickly, ensuring accurate order presentation and attentive guest service.
- Processed drive-in and counter orders using point-of-sale systems with speed and accuracy.
- Handled cash, card, and ticket transactions while maintaining proper register balance.
- Prepared drinks and menu items according to service standards and guest specifications.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
Sales Associate
8 Months- Assisted customers with product selection, styling guidance, and personalized fitting room support.
- Operated cash wrap, processed transactions, and maintained accurate register procedures.
- Replenished merchandise, organized backstock, and maintained sales floor presentation standards.
- Supported visual merchandising updates to align displays with brand guidelines and promotions.
- Resolved customer concerns promptly, ensuring positive service and repeat visits.
- Collaborated with team members to complete floor recovery and daily opening or closing tasks.
- Communicated product knowledge across lingerie, apparel, and accessories to drive informed purchases.
- Built relationships with customers to encourage repeat business.
Receptionist
2 Months- Greeted visitors professionally, verified appointments, and maintained secure front-desk procedures.
- Managed multi-line phone system, routing inquiries to appropriate arborist and office staff.
- Scheduled client appointments and coordinated calendars to support daily field operations.
- Processed incoming mail, deliveries, and correspondence with accuracy and timely distribution.
- Responded to client questions, providing clear information on services and office procedures.
- Updated customer records and service notes in office systems to maintain reliable documentation.
Sales Representative
3 Months- Presented sanitation solutions and product benefits to support purchasing decisions.
- Managed customer accounts and identified hygiene product needs through consultative sales conversations.
- Prepared accurate quotes, proposals, and follow-up communications for prospective clients.
- Maintained CRM records, tracking opportunities, pipeline activity, and customer interactions.
- Resolved client concerns quickly, strengthening relationships and repeat business.
- Expanded territory revenue by prospecting new accounts and re-engaging dormant customers.
File Clerk
5 Months- Organized project files, permits, and correspondence for fast retrieval and audit readiness.
- Maintained accurate document logs, tracking revisions and distribution across active construction records.
- Scanned, indexed, and archived paper documents into digital filing systems for streamlined access.
- Verified file completeness, correcting missing forms and inconsistencies before records submission.
- Updated filing databases and folder structures to improve document control and search efficiency.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
Cashier/Sales Associate/Birthday Party Host
1 Year 11 Months- Processed cash, card, and digital payments accurately at point-of-sale system.
- Greeted guests, answered questions, and directed families to park attractions and waivers.
- Resolved checkout issues quickly while maintaining friendly, professional guest service.
- Balanced cash drawer and verified transactions to support end-of-shift reconciliation.
- Promoted memberships, party packages, and add-on sales during guest check-in.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Bachelor of Arts - Graphic Design
- Honor Roll [freshman/ sophomore 2023-24]
- Dean's List [sophomore 2025]
High School Diploma
- Advanced Diploma
Skills
Customer service
Time management
Attention to detail
Computer skills
Cash handling
Customer engagement
Relationship building
Leadership qualities
Excellent communication
Teamwork and collaboration
Oral communication
Courteous and professional
Data entry
Record and file management
Order fulfillment
Cross-functional teamwork
Creative problem solving
Multitasking and organization
Timeline
Associate
Amazon
11.2025 - CurrentRead More
Online Grocery Pickup Associate
Walmart
09.2023 - 05.2025Read More
Carhop Server
Sonics Drive In
03.2022 - 08.2023Read More
Sales Associate
Victoria's Secret & PINK
08.2021 - 04.2022Read More
Receptionist
Davey Tree
05.2021 - 07.2021Read More
Sales Representative
Loyal Hygiene Solutions
02.2021 - 05.2021Read More
File Clerk
Northern Pipeline Construction
09.2020 - 02.2021Read More
Cashier/Sales Associate/Birthday Party Host
Sky Zone Trampoline Park
09.2018 - 08.2020Read More
Norfolk State University
Bachelor of Arts from Graphic Design
Read More
Unity Reed High School
High School Diploma
Read More