Kezie De Guzman
Miami,USA
Summary
Dedicated and compassionate professional transitioning into a career in early childhood education. Possessing a Bachelor’s degree in Business Administration with a concentration in Marketing Management and 8 years of customer service experience. Skilled in building positive relationships, effective communication with diverse backgrounds, resolving challenges with patience, and creating welcoming environments. Passionate about fostering a safe, engaging, and supportive classroom where children can develop socially, emotionally, and academically. Eager to leverage strong interpersonal skills, adaptability, organization, and a genuine passion for helping children learn and grow in a teaching role
Overview
1
1
Certification
11
11
years of professional experience
Work History
Operations Manager
The UPS Store
Miami, FL
01.2024 - Current
- Schedule [number] customer appointments weekly for notary, shipping, and print service needs.
- Coordinate daily front desk operations and maintain a professional, organized customer experience.
- Prepare shipping, notary, and service documents with careful attention to completeness and accuracy.
- Support customers with clear communication, service questions, and timely resolution of routine issues.
- Manage customer relationship records to track recurring needs and support consistent follow-up.
Corporate Specialist
The Hudson Group
Fort Lauderdale, FL
01.2023 - 01.2024
- Managed daily calendar coordination and meeting scheduling to support smooth office operations.
- Prepared confidential documents and maintained organized records for internal reference and retrieval.
- Provided front desk support by greeting visitors and directing inquiries to the appropriate contact.
- Entered data into office systems with attention to detail and consistent record accuracy.
Clerk
Arguesa Mechanical
Miami, FL
01.2018 - 01.2020
- Prepared purchase order documents and routed them for review according to internal office procedures.
- Maintained accurate filing systems for invoices, records, and correspondence to support daily office access.
- Entered customer and job information into office records with attention to detail and confidentiality.
- Responded to front desk questions and directed callers to the appropriate office contact.
Customer Service Representative
Ayala Group Corporation (Real Estate)
Philippines
01.2016 - 01.2018
- Managed incoming calls, visitor requests, and service inquiries with a professional front desk approach.
- Resolved customer concerns by clarifying information, documenting issues, and coordinating timely next steps.
- Prepared routine correspondence, forms, and records for internal review and customer-facing communication.
- Scheduled appointments, meetings, and follow-up calls while balancing changing priorities throughout the workday.
Education
Bachelor of Business Administration - Marketing Management
New Era University
Quezon City, Philippines05.2016
High School - undefined
Turod Integrated School
05.2016
High School - undefined
Cauayan City National High School
Cauayan, Isabela, Philippines05.2007
Skills
- Notary public
- Customer relationship management
- Calendar coordination
- Document preparation
- Data entry
- Problem solving & conflict resolution
- Team collaboration & support
- Adaptability & organization
- Customer service
- Filing systems
- Invoice processing
- Purchase order processing
- Expense reporting
- Records management
- Front desk operations
- Microsoft Excel
- Microsoft Outlook
- Google Workspace
- Calendar management
- Meeting scheduling
- Travel coordination
- Confidentiality
Certification
Notary Public
Timeline
Operations Manager
The UPS Store
01.2024 - Current
Corporate Specialist
The Hudson Group
01.2023 - 01.2024
Clerk
Arguesa Mechanical
01.2018 - 01.2020
Customer Service Representative
Ayala Group Corporation (Real Estate)
01.2016 - 01.2018
High School - undefined
Cauayan City National High School
High School - undefined
Turod Integrated School
Bachelor of Business Administration - Marketing Management
New Era University