Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kha Truong

Peoria,AZ

Summary

Lee’s Sandwiches and Starbucks, I harnessed my leadership and problem-solving skills to enhance team efficiency and customer satisfaction. As an expert in staff management and training, I significantly improved workflows and safety protocols. My approach, blending goal orientation with exceptional customer service, consistently achieved organizational objectives. I developed strong customer service and time management skills in a fast-paced environment. In addition, I demonstrated the ability to thrive in high-pressure situations while maintaining attention to detail and quality. I’m looking forward to moving into a new industry where I can continue my education and development.

Overview

2
2
years of professional experience

Work History

Supervisor

Lee’s Sandwiches
04.2023 - 12.2024
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Barista

Starbucks
12.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Education

Bachelor Of Arts - Interdisciplinary Art And Science

Arizona State University
Glendale, AZ

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Multitasking

Timeline

Barista

Starbucks
12.2024 - Current

Supervisor

Lee’s Sandwiches
04.2023 - 12.2024

Bachelor Of Arts - Interdisciplinary Art And Science

Arizona State University
Kha Truong