Khadejah Little
Optometrist Assistant
Spring,TX
Summary
Diligent problem-solver with resourceful approach to challenges and organized style. Leverages customer representative expertise to manage job functions. Excellent communicator with focus on results.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Optometrist Assistant
Focus Optical
Spring, TX
08.2019 - Current
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Collaborated with optometry staff to reach individual and team goals.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone or postal mail.
- Resolved customer problems and complaints.
Optician
Americas Best Eyeglasses And Contacts
The Woodlands, TX
10.2018 - 08.2019
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Acquired product and service knowledge to provide solutions to customers.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
Beverage Cart Attendant
Woodlands Country Club
The Woodlands, TX
04.2016 - 05.2017
- Greeted guests and inquired into beverage choices.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Managed inventory team to achieve optimal productivity and inventory control.
- Completed stock inventories to identify and address issues negatively impacting controls.
Bar Waitress
The Counter Burger
The Woodlands, TX
04.2015 - 04.2016
- Took drink and food orders, detailed new menu items and specials and recommended add-ons.
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
- Handled complaints and questions relating to drinks or food promptly.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
Education
Associate of Arts - Art
Lone Star College System
Montgomery, TX 08.2013 - 08.2017
High School Diploma -
Klein Oak High School
Spring, TX 08.2009 - 05.2012
Skills
Patient Scheduling
Patient Assessments
Self-Motivated
Training and Development
Clerical Support
Report preparation
Strategic sales knowledge
Order fulfillment
POS systems expert
Timeline
Optometrist Assistant
Focus Optical
08.2019 - Current
Optician
Americas Best Eyeglasses And Contacts
10.2018 - 08.2019
Beverage Cart Attendant
Woodlands Country Club
04.2016 - 05.2017
Bar Waitress
The Counter Burger
04.2015 - 04.2016
Associate of Arts - Art
Lone Star College System
08.2013 - 08.2017
High School Diploma -
Klein Oak High School
08.2009 - 05.2012