Khadejah Washington
Sherwood,AR
Summary
Results-driven administrative and customer service professional with over 11 years of experience supporting office operations, data entry, and document management. Proven background in permit management with a strong focus on regulatory compliance, process improvement, and stakeholder coordination. Known for adaptability, collaboration, and consistently delivering high-quality results in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Customer Service Rep
Enterprise
07.2023 - Current
- Manage customer inquiries and coordinate reservations effectively, ensuring a high level of service and customer satisfaction.
- Remote
DFA SERVICE REPRESENTATIVE
Department of Finance & Administration
Little Rock, AR
03.2018 - 12.2022
- Conducted thorough examination of various financial documents to ensure accuracy and adherence to relevant laws and regulations, and provided comprehensive support to field auditors by preparing necessary reports and documentation.
Customer Service Manager
Sears
North Little Rock, AR
09.2012 - 02.2021
- Managed customer inquiries and resolved service complaints efficiently, ensuring satisfaction by leveraging extensive knowledge of company products and services, and facilitated payment solutions to maintain account integrity.
Front Office Manager
Leaf Guard Of Arkansas
North Little Rock, AR
06.2017 - 03.2018
- Managed front office operations, ensuring adherence to safety and health regulations, facilitated the hiring process, and achieved budget and quality objectives through effective team leadership and operational oversight.
Education
Bachelor of Science - Health Sciences
University of Central Arkansas
Conway, AR12.2019
Associate of Science - Accounting
Pulaski Technical College
North Little Rock, AR05.2016
Associate of Science - undefined
Pulaski Technical College
North Little Rock, AR05.2016
High School Diploma - undefined
Forrest City High School
Forrest City, AR05.2012
Skills
- Workflow organization
- Performance improvement
- Quantitative analysis
- Stock oversight
- Technical issue resolution
- Customer service operations
- Team management skills
- Effective verbal and written communication
- Flexible responses
- Task prioritization
- Meticulous oversight
- Prioritizing focus
- Steady execution
- PC expertise
- Fluent in English
- Business productivity tools
Timeline
Customer Service Rep
Enterprise
07.2023 - Current
DFA SERVICE REPRESENTATIVE
Department of Finance & Administration
03.2018 - 12.2022
Front Office Manager
Leaf Guard Of Arkansas
06.2017 - 03.2018
Customer Service Manager
Sears
09.2012 - 02.2021
Bachelor of Science - Health Sciences
University of Central Arkansas
Associate of Science - undefined
Pulaski Technical College
High School Diploma - undefined
Forrest City High School
Associate of Science - Accounting
Pulaski Technical College