Khadija Clark
Philadelphia,PA
Summary
Dynamic Outreach Specialist with a proven track record at Welfare Pride Inc., excelling in community engagement and data analysis. Skilled in developing impactful outreach initiatives and fostering strong client relationships. Adept at utilizing Salesforce for efficient project management while demonstrating exceptional customer service and communication skills. Committed to enhancing healthcare awareness and access.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Outreach Specialist
Welfare Pride Inc.
Philadelphia, PA
08.2023 - 12.2023
- Assisted in outreach initiatives to promote community engagement and awareness of healthcare benefits available through Medicare & Medicaid services.
- Collaborated with team members to develop educational materials for clients in need.
- Supported data collection efforts to track program participation and impact assessments.
- Engaged with diverse populations to gather feedback and enhance service delivery strategies.
- Coordinated logistics for outreach events, ensuring smooth operation and participant satisfaction.
- Maintained accurate records of outreach activities and participant interactions for reporting purposes.
- Maintained positive relationships with consumers and regularly reached out to offer assistance to individuals.
- Built trust with clients by consistently following up on progress and offering additional support when needed,
- Assisted in conducting needs assessments to identify key areas of medical service needed.
Claims Technician
Plymouth Rock Assurance
Philadelphia, PA
04.2016 - 06.2019
- Reviewed and processed new insurance claims within the First Notice of Loss Department regarding Auto, Homeowners & Commerical accidents for policy holders and claimants on a daily basis. Ensuring accuracy and compliance with company policies.
- Collaborated with adjusters to gather necessary documentation for claim resolution.
- Utilized claims management software to track and update claim statuses efficiently.
- Assisted in training junior staff on best practices for claims processing and customer service.
- Scheduled rental car servies for customers upon claim adjusters approval.
- Verified active or nonactive insurance coverage requested by law enforcement for policy holders.
Underwriting Assistant
Damcosoft Incorporate Employment Agency
Horsham, PA
04.2015 - 10.2015
- Reviewed and analyzed insurance applications for completeness and accuracy.
- Assisted underwriters in evaluating risks and determining for Life Insurance coverage options.
- Maintained organized records of client files and underwriting documentation.
- Collaborated with team members to streamline workflow processes and improve efficiency.
- Communicated with clients to gather additional information as needed during the underwriting process.
- Utilized underwriting software to track application status and manage workloads effectively.
- Team lead employee trained and supported new staff on underwriting procedures and best practice.
- Conducted research on industry trends to inform underwriting decisions and policies.
Licensed Life Insurance Agent
Colonial Penn Life Insurance Company
Philadelphia, PA
11.2010 - 04.2015
- Developed comprehensive life insurance plans tailored to client needs.
- Guided clients through policy options, ensuring informed decisions.
- Conducted regular follow-ups to maintain strong client relationships.
- Educated clients on insurance benefits and claims processes.
- Effectively managed a diverse client portfolio, resulting in strong retention rates and ongoing referrals.
- Increased cross-selling opportunities by identifying potential gaps in clients'' existing coverage, ultimately strengthening their overall protection plans.
- Contributed to community outreach initiatives aimed at promoting financial literacy and raising awareness about the value of life insurance protection.
- Navigated a highly competitive market environment by leveraging extensive product knowledge and superior communication skills.
- Enhanced client satisfaction by providing personalized insurance recommendations based on individual needs and financial goals.
- Collaborated with team members to continuously improve sales processes, leading to increased productivity and efficiency.
- Conducted comprehensive risk assessments to determine appropriate coverage levels and premium pricing for clients.
- Processed clients premium EFT, Credit & Debt card payments.
- Resolved clients issues regarding billing and payment inquires
- Maintained high standards of customer service by building relationships with clients.
- Promoted products and services using upselling and other sales strategies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Aria Health Hospital
Aria Health Systems, Torresdale Campus
Philadelphia, PA
08.2009 - 09.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to travel to other medical facilities within the practice as needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Ordering medical supplies, preparing & cleaning of exam rooms.
- Documenting patients vital signs in medical charts.
- Performed EKG, venipuncture,urinalysis testing and administered vaccinations as needed.
- Ensure all lab reports were completed and processed into system.
Education
High School Diploma -
Dr. Martin L. King Jr. High School
Philadelphia, PA06-1994
Skills
- Community events
- Data analysis
- Project outreach plans
- Salesforce
- Customer Service Skills
- Community relations
- Workshops
- Administrative Support
- Security Officer Skills
- HouseKeeping Skills
- Office Cleaning Skills
- Mailing Clerk
- MS Windows, MS Applications,Internet Explorer
- Mental Health Skills
Timeline
Outreach Specialist
Welfare Pride Inc.
08.2023 - 12.2023
Claims Technician
Plymouth Rock Assurance
04.2016 - 06.2019
Underwriting Assistant
Damcosoft Incorporate Employment Agency
04.2015 - 10.2015
Licensed Life Insurance Agent
Colonial Penn Life Insurance Company
11.2010 - 04.2015
Aria Health Hospital
Aria Health Systems, Torresdale Campus
08.2009 - 09.2010
High School Diploma -
Dr. Martin L. King Jr. High School