Summary
Overview
Work History
Education
Skills
References
Communication Skills
Timeline
Generic

Khadija Suterwala

Doral,Florida

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Publix
Doral, Florida
05.2021 - Current
  • Implemented innovative methods for streamlining the customer service process.
  • Maintained detailed records of customer interactions, transactions, and comments for future reference.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved customer complaints promptly and efficiently.

Cashier

Publix
Doral, Florida
04.2019 - 05.2021
  • Performed other duties as assigned by management.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Followed company security procedures for handling large sums of money.
  • Built and maintained productive relationships with employees.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Resolved customer complaints professionally, following company policy.

Education

Associates in Psychology -

Miami-Dade College
Miami, Florida

Skills

  • Multi-Task Management
  • Active Listening
  • Positive and professional
  • Paperwork Processing
  • Complaint resolution
  • Inbound and Outbound Calling
  • Prioritization
  • Scheduling
  • Conflict Mediation
  • Filing
  • Microsoft Office expertise
  • High-energy attitude

References

Available upon request.

Communication Skills

  • Proposed creative ideas regarding donation campaigns and sales.
  • Interviewed people for the college surveys and assignments.
  • Motivated fellow co-workers to create a work-friendly environment
  • Communicated with the clients regarding discounts and offers and provided them with correct information

Timeline

Customer Service Representative

Publix
05.2021 - Current

Cashier

Publix
04.2019 - 05.2021

Associates in Psychology -

Miami-Dade College

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Khadija Suterwala