Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Khadijah Austin

Greenacres

Summary

With a robust background in retail, I excel in management and customer service, demonstrating significant achievements in community outreach and team leadership. Leveraging skills to enhance adoption rates and streamline inventory processes, I've led teams to exceed goals through strategic planning and exceptional service, embodying a proactive and results-driven approach.

Overview

8
8
years of professional experience

Work History

Adoption Liason

PetSmart
Boynton Beach
02.2021 - Current
  • Assist adopters with the application process, reviewing adoption forms, conducting interviews, and making recommendations.
  • Monitored environmental conditions within animal housing areas, making adjustments as needed.
  • Managed inventory of supplies used for animal care and events, ordering additional items as necessary.
  • I met with community members to gain new adoption partners.
  • Coordinate and participate in adoption events, community outreach programs, and adoption drives.
  • Provide excellent customer service, and maintain positive relationships with adopters, volunteers, and other team members.

Team Leader

PetSmart Charities
Boynton Beach
02.2021 - Current
  • Organized team-building exercises through competitions and experiences.
  • Motivated team members through recognition programs and performance-based incentives.
  • Daily announcements regarding the companywide agenda.
  • Trained new hires on proper procedures for working within a collaborative environment.

Merchandise Inventory Leader

PetSmart
Boynton Beach
02.2021 - Current
  • Receive the truck and place store orders.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Trained new employees on inventory management practices and procedures.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Managed all aspects of pricing changes including shelf labels, and signage.
  • Put in place store upcoming and present sales, and promotions.
  • Conducted regular inventory audits to maintain accuracy.
  • Analyzed inventory trends to forecast future needs and prevent overstock.
  • Handled customer inquiries related to product availability or ordering issues.

Associate Lead

PetSmart
Lake Park
03.2020 - 02.2021
  • Opening and closing manager duties.
  • Assisting other managers in the store where needed.
  • Driving customer and associate safety.
  • Resetting POGs.
  • Computed purchases and received and processed cash or credit payment.
  • Captured customer information to maximize future clientele opportunities.
  • Assisted in general housekeeping to maintain store image.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.

Pet Care Associate

PetSmart
Boynton Beach
02.2019 - 03.2020
  • Take care of animals that are being sold at the store
  • Assist pet parents with care items
  • Sell reptiles, aquatics, small animals, and birds
  • Administer medicine to sick animals
  • Receive truck
  • Cashier

Manager/Insider

Dominos
Clarksville
08.2017 - 01.2019
  • Opening Manager.
  • Made menu items.
  • Received truck.
  • Placed truck orders.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Assigned tasks to team members to fit skill levels and maximize team performance.

Pet Care Associate

PetSmart
Hopkinsville
08.2017 - 12.2018
  • Took care of animals that were being sold at the store
  • Assisted pet parents with care items
  • Sold reptiles, aquatics, small animals, and birds
  • Administered medicine to sick animals
  • Received truck
  • Cashier

Education

Veterinary Assistant - Veterinary Science

Animal Behavioral College
12-2020

High School Diploma -

Monarch High School
Coconut Creek, FL
06-2016

Skills

  • Management
  • Customer Service
  • Community outreach
  • Team leadership

References

References available upon request.

Timeline

Adoption Liason

PetSmart
02.2021 - Current

Team Leader

PetSmart Charities
02.2021 - Current

Merchandise Inventory Leader

PetSmart
02.2021 - Current

Associate Lead

PetSmart
03.2020 - 02.2021

Pet Care Associate

PetSmart
02.2019 - 03.2020

Manager/Insider

Dominos
08.2017 - 01.2019

Pet Care Associate

PetSmart
08.2017 - 12.2018

Veterinary Assistant - Veterinary Science

Animal Behavioral College

High School Diploma -

Monarch High School

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Khadijah Austin