Khadijah Barbee
Nashville,TN
Summary
Experienced General Manager specializing in daily operations and team leadership. Committed to optimizing productivity and enhancing customer satisfaction through effective budgeting and staff development initiatives.
Overview
1
1
Certification
14
14
years of professional experience
Work History
General Manager
Crumbl Cookies
Nashville, Tennessee
05.2022 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed daily operations in high-volume cookie production environment.
- Oversaw staff scheduling and performance to ensure smooth workflow.
- Created schedules and monitored payroll to remain within budget.
- Implemented training programs for new employees on baking techniques.
- Trained employees on duties, policies and procedures.
- Fostered a positive team culture through regular staff meetings and feedback sessions.
- Coordinated marketing campaigns to promote new cookie flavors and offerings.
- Built and maintained loyal, long-term customer relationships through effective account management.
Warehouse Worker
GoPuff
Nashville, Tennessee
07.2020 - 05.2022
- Loaded and unloaded shipments to ensure timely delivery of products.
- Operated warehouse equipment for efficient material handling and product movement.
- Sorted and organized inventory to maintain optimal storage efficiency.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Collaborated with team members to streamline daily warehouse operations.
- Monitored stock levels and reported discrepancies to management promptly.
- Maintained cleanliness and orderliness in the warehouse environment.
Cafe Manager
Barnes & Noble
Nashville, Tennessee
01.2017 - 03.2020
- Managed daily cafe operations and staff scheduling.
- Supervised day-to-day operations in the café to ensure efficiency and quality standards were met.
- Trained and mentored baristas in customer service excellence.
- Managed inventory and ordering processes to ensure product availability and minimize waste.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Implemented health and safety standards for food handling.
- Coordinated events that increased community engagement and fostered customer loyalty.
- Built partnerships with local businesses to drive customer referrals and strengthen community ties.
Shift Leader
Walgreens
Nashville, Tennessee
04.2016 - 01.2017
- Supervised and led employees to maintain productivity and customer service levels.
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Resolved customer inquiries and complaints efficiently to maintain store reputation.
- Collaborated with management to improve store processes and team performance.
- Conducted regular audits of sales floor for compliance with merchandising standards.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Shipping and Receiving Lead
Barnes & Noble
Nashville, Tennessee
06.2014 - 04.2016
- Managed incoming shipments, verifying accuracy against purchase orders.
- Oversaw shipping and receiving operations to ensure timely processing of inventory.
- Scheduled pick-ups and deliveries with carriers in a timely manner.
- Trained new staff on safety protocols and operational procedures.
- Conducted regular audits of stock levels to prevent shortages or overages.
restock supervisor
Barnes & Noble
Nashville, Tennessee
10.2013 - 06.2014
- Supervised daily operations, ensuring timely restocking of clothes to maintain optimal inventory levels.
- Monitored and organized sales displays, ensuring proper merchandising and presentation to attract customer engagement.
- Trained new staff on company policies and customer service standards to enhance team effectiveness.
- Complied with company policies, objectives and communication goals.
Bookseller
Barnes & Noble
Nashville, Tennessee
08.2012 - 10.2012
- Guided customers in selecting suitable textbooks tailored to their course requirements.
- Restocked shelves to maximize product availability for customers.
- Participated in inventory counts to maintain accurate stock levels.
- Collaborated with team members to cultivate a welcoming atmosphere for shoppers.
- Shelved, cleaned and organized products or spaces to maintain appealing sales floor.
Education
High School Diploma -
Hillsboro High School
Nashville, TN05-2012
Skills
- Operations management
- Budgeting
- Inventory control
- Staff training
- Marketing coordination
- Customer relationship management
Certification
- servesafe
- food handlers
- pharmacy Technician
Timeline
General Manager
Crumbl Cookies
05.2022 - Current
Warehouse Worker
GoPuff
07.2020 - 05.2022
Cafe Manager
Barnes & Noble
01.2017 - 03.2020
Shift Leader
Walgreens
04.2016 - 01.2017
Shipping and Receiving Lead
Barnes & Noble
06.2014 - 04.2016
restock supervisor
Barnes & Noble
10.2013 - 06.2014
Bookseller
Barnes & Noble
08.2012 - 10.2012
High School Diploma -
Hillsboro High School