Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khadijah Dew

Modesto,CA

Summary

Highly-motivated and knowledgeable employee, with a background in Claims, Customer Service and Data Entry. A willingness to learn new challenges in order to become a reliable candidate for the job. Thorough with my research in order to provide accurate and and complete information while completing daily tasks and assignments in a timely manner. Adept at troubleshooting and working effectively unsupervised while maintaining strong work ethic.

Overview

5
5
years of professional experience

Work History

Call Center Customer Service Representative

CVS
Modesto, CA
08.2022 - Current
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Collected and organized information for entry, prioritizing entries to increase efficiency.
  • Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.

Data Entry Specialist

FedEx
Modesto, CA
06.2020 - 12.2021
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Reviewed and updated account information in company computer system.

Claims Associate

Walmart
Ceres, CA
09.2018 - 11.2019
  • Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
  • Monitored reports to identify claims issues and worked with adjusters to resolve problems.
  • Checked documentation for appropriate coding, catching errors and making revisions.

Education

High School Diploma -

Modesto High School
Modesto, CA
05.2012

Skills

  • MS Word and Excel
  • Time management
  • Data Input
  • Problem Solving
  • Attention to Detail
  • Multitasking and Prioritization
  • Verbal and Written Communication

Timeline

Call Center Customer Service Representative

CVS
08.2022 - Current

Data Entry Specialist

FedEx
06.2020 - 12.2021

Claims Associate

Walmart
09.2018 - 11.2019

High School Diploma -

Modesto High School

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Khadijah Dew