KHADIJAH GREEN
Long Island City,USA
Summary
Experienced Administrative and Compliance Support Professional with a strong background in regulated healthcare settings. Specializes in documentation review, sensitive record maintenance, and support for Medicare and Medicaid programs. Skilled in remote operations, data verification, and quality assurance, with a proven ability to adapt to new systems and compliance requirements efficiently.
Overview
11
11
years of professional experience
Work History
Healthcare Administrative Support Specialist
Medical Answering Services LLC.
Queens, New York
02.2024 - 05.2026
- Supported Medicare and Medicaid members by handling sensitive personal information while following strict privacy and compliance procedures.
- Reviewed customer records and verified account information to ensure documentation accuracy, supporting compliance and operational integrity.
- Assisted with billing-related questions and account updates, resolving issues while maintaining professional communication to enhance customer satisfaction.
- Followed established procedures and quality standards in a regulated healthcare environment.
- Managed high-volume inbound calls while meeting productivity and service expectations.
- Collaborated with internal teams to effectively resolve escalated customer concerns, improving service delivery and client trust.
- Documented customer interactions accurately using electronic systems.
Case Aide /Administrator Support Assistant
CAMBA/Robert Half
Staten Island, New York
06.2023 - 12.2023
- Maintained confidential client records, ensuring accuracy and compliance with organizational standards.
- Reviewed forms and supporting documents for completeness and accuracy.
- Assisted clients in understanding program requirements and eligibility, facilitating effective service coordination.
- Entered and updated client information in database systems.
- Followed organizational policies and compliance guidelines.
Customer Service Representative
BroadPath Healthcare
New York
05.2022 - 03.2023
- Insurance verification, Eligibility and Authorization, Answering phone calls in orders received, Scheduled patient appointments efficiently using an electronic calendar system., Typing, Prepared Patient chart for Admission and Compiled Appropriate, Facilitated communication by faxing important paperwork, Communicating with Providers, Asked probing questions to determine service needs and input information into electronic systems.
- Guided patients in understanding healthcare services and benefits, addressing inquiries effectively.
- Documented interactions in customer relationship management software accurately.
- Recorded customer interactions accurately in customer relationship management software.
Customer Service Receptionist
Ohio University
Pickerington
03.2015 - 09.2015
- Answered incoming calls and emails, delivering frontline support for product and service transactions, Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions, Established customer accounts efficiently, Conducted outbound calls to gather account details.
- Greeted visitors and directed them to appropriate departments.
- Managed incoming calls and provided information to callers.
- Scheduled appointments for faculty and staff as needed.
Education
GED -
BMCC
New York, NY 01.2021 - 05.2021
Technology
Skills
- HIPAA compliance
- Medicare support
- Policy compliance
- Confidential Information Handling
- Quality assurance
- Quality control
- Data auditing
- Data management
- Client Relationship Management
- Payment processing
- Five9 Contact Center Platform
- Medical Terminology
- Time management
- Problem solving
Timeline
Healthcare Administrative Support Specialist
Medical Answering Services LLC.
02.2024 - 05.2026
Case Aide /Administrator Support Assistant
CAMBA/Robert Half
06.2023 - 12.2023
Customer Service Representative
BroadPath Healthcare
05.2022 - 03.2023
GED -
BMCC
01.2021 - 05.2021
Customer Service Receptionist
Ohio University
03.2015 - 09.2015
Technology