Khadijah Hemingway
Longs,SC
Summary
Dedicated Customer Service Specialist excelling in prioritization and multitasking in fast-paced environments. Proven team player with a track record of achieving personal and business objectives. Recognized for effectively resolving escalated customer support issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
West Side Medical Clinic
Fayetteville, NC
02.2022 - 10.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Patient Care Technician
Myrtle Beach Manor
Myrtle Beach, SC
04.2018 - 05.2022
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Ensured that all medical equipment was properly maintained and sterilized.
- Explained treatment procedures to patients and their families.
- Assisted with patient transfers from bed to wheelchair or strher as needed.
- Provided emotional support for patients and families during difficult times.
Education
Certificate - Phlebotomy
Professional Medical Training Venter
Conway, SC04-2019
High School Diploma -
North Myrtle Beach High School
Little River, SC06-2012
Skills
- Appointment Scheduling
- Call Management
- Data Entry
- Scheduling
- Complaint resolution
- Paperwork Processing
- Account updating
- Inbound and Outbound Calling
- Spreadsheets
- Critical Thinking
- Positive and professional
- High-energy attitude
- Staff Training
- Microsoft Excel
- Microsoft Outlook
- Reading Comprehension
- Clerical Support
- Problem-solving abilities
- Technical Support
- Professional telephone demeanor
- Customer Service
- Schedule mastery
- Follow-up skills
- Documentation
- Credit card payment processing
- Typing proficiency
Certification
- Phlebotomy Program > Professional Medical Training Center.
- date of completion April 2019
References
References available upon request.
Timeline
Customer Service Representative
West Side Medical Clinic
02.2022 - 10.2024
Patient Care Technician
Myrtle Beach Manor
04.2018 - 05.2022
- Phlebotomy Program > Professional Medical Training Center.
- date of completion April 2019
Certificate - Phlebotomy
Professional Medical Training Venter
High School Diploma -
North Myrtle Beach High School
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