Open To Work
Khadijah Lane
Milwaukee
Summary
Administration professional with a strong background in maintaining financial records, payroll processing, and budget management. Exceptional communication skills enhance office efficiency and support operational needs. Proactively solve problems to streamline processes and improve service delivery.
Work Preference
Overview
13
13
years of professional experience
Work History
Head Secretary
Milwaukee Public Schools
Milwaukee
12.2019 - Current
- Processed payroll for 35 school staff members, ensuring timely and accurate compensation.
- Maintained financial records to ensure accurate daily cash flow monitoring.
- Assisted in budget preparation by tracking office expenditures.
- Monitored cash handling procedures to ensure compliance with policies.
- Managed office communications to facilitate efficient information flow.
- Coordinated lunch program logistics to ensure adherence to nutritional standards and efficient service.
- Prepared invoices for payment processing according to established guidelines.
- Arranged field trips to enhance student engagement through experiential learning.
Substitute Secretary
Goodwill Talent Bridge
Greendale
04.2018 - 12.2019
- Managed daily office operations, fostering a welcoming environment for students and staff.
- Coordinated communication between teachers, parents, and administration to enhance engagement.
- Executed bookkeeping tasks, balancing accounts receivable and payable ledgers to maintain financial accuracy.
- Organized files, developed spreadsheets, faxed reports, and scanned documents to maintain an orderly front desk.
Customer Service Representative
HSA Bank
Milwaukee
10.2016 - 10.2017
- Resolved customer complaints through effective communication and problem-solving, leading to increased client satisfaction.
- Processed account transactions efficiently, ensuring high levels of client satisfaction.
- Answered inquiries, delivering accurate information about products and services to assist clients in making informed decisions.
- Assisted customers with inquiries related to health savings accounts and available services.
- Educated clients on health savings accounts, improving client understanding of features and fund usage.
- Maintained accurate records of customer interactions within database systems.
- Collaborated with team members to optimize service delivery and operational processes.
Customer Resolution Specialist
Assurant Healthcare
Milwaukee
08.2015 - 02.2016
- Resolved customer inquiries via telephone, email, and web, ensuring timely and satisfactory solutions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Supported internal teams by addressing questions and supplying resources related to customer needs.
- Documented order specifics and customer details, including preferences and billing information, to maintain accurate records.
Dispatcher
Henry Schein
Milwaukee
12.2012 - 03.2015
- Assigned drivers to appropriate routes based on customer needs.
- Tracked vehicles with GPS technology, delivering real-time status updates to improve communication.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Utilized computer systems to locate addresses and calculate estimated arrival times.
- Resolved customer complaints regarding service issues or delays, enhancing customer satisfaction.
- Maintained logs of incoming calls and assigned tasks, ensuring accurate records for efficient dispatch operations.
Education
High School Diploma - General Studies
Milwaukee Area Technical College
Milwaukee, Wisconsin12-2003
Some College (No Degree) - Healthcare Administration
AIU Online Learning
Schaumburg, ILSkills
- Scheduling coordination
- Financial coordination
- Expense tracking
- Financial recordkeeping
- Regulatory compliance
- HIPAA guideline compliance
- Data management
- Customer relationship management
- Office communication
- Organizational skills
- Conflict resolution
Timeline
Head Secretary
Milwaukee Public Schools
12.2019 - Current
Substitute Secretary
Goodwill Talent Bridge
04.2018 - 12.2019
Customer Service Representative
HSA Bank
10.2016 - 10.2017
Customer Resolution Specialist
Assurant Healthcare
08.2015 - 02.2016
Dispatcher
Henry Schein
12.2012 - 03.2015
High School Diploma - General Studies
Milwaukee Area Technical College
Some College (No Degree) - Healthcare Administration
AIU Online Learning