Summary
Overview
Work History
Education
Skills
Timeline
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Khadijah Rush-Johnson

West Sacramento,CA

Summary

Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 10+ years of extensive leadership experience in. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

Overview

10
10
years of professional experience

Work History

Team Lead

Carvana LLC
11.2018 - Current
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.


Wholesale Title Admin

Carmax Auto Superstores
09.2017 - 10.2018
  • Improved vehicle title turnaround time by streamlining the processing of title applications and documentation.
  • Reduced errors in title administration by implementing a thorough quality control procedure for all submitted paperwork.
  • Enhanced customer satisfaction by providing timely and accurate information on vehicle title status and requirements.
  • Monitored payments due from customers or dealerships, proactively addressing past-due accounts to maintain financial integrity.

Business Office Associate

Carmax Auto Superstores
03.2016 - 08.2017
  • Reduced errors in financial transactions, ensuring accurate reporting and data entry.
  • Maintained confidentiality while handling sensitive client information during daily operations.
  • Provided exceptional support to sales teams by assisting with proposal generation and contract review.
  • Coordinated staff schedules, maintaining optimal coverage during peak hours without compromising service quality.

Team Lead

Laguna's Awesome Party Palace
07.2014 - 02.2016
  • Used excel to keep records of customer interactions, customer accounts, and file documents.
  • Attracted potential customers by answering questions and suggesting information about other products and services.
  • Enhanced team productivity by providing ongoing training and coaching to team members.
  • Improved customer satisfaction by addressing and resolving complex issues in a timely manner.

Education

Rosemont High School
01.2012

Skills

  • Attention to Detail
  • Policy Development
  • Process Improvement
  • Team Leadership
  • Cross-functional Coordination
  • Problem Solving
  • Decision Making
  • Staff Training

Timeline

Team Lead

Carvana LLC
11.2018 - Current

Wholesale Title Admin

Carmax Auto Superstores
09.2017 - 10.2018

Business Office Associate

Carmax Auto Superstores
03.2016 - 08.2017

Team Lead

Laguna's Awesome Party Palace
07.2014 - 02.2016

Rosemont High School

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Khadijah Rush-Johnson