Khadijah Ryans
Greenwood,South Carolina
Summary
Detail-oriented professional with experience in customer account management, issue resolution, and policy adherence in high-volume environments. Demonstrates strong ability to handle sensitive information, ensure accuracy, and follow established procedures. Proven track record of supporting quality standards, resolving escalations, and maintaining compliance with company guidelines.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
SYKES Enterprises, Inc.
12.2013 - 10.2015
- Receives high-volume inbound customer calls.
- Resolves all customer issues and follow up when appropriate.
- Reviews customer's needs with appropriate services.
Floor Support Supervisor
SYKES Enterprises, Inc.
10.2015 - 08.2018
- Acts as an escalation point for resolving the most problematic customer issues.
- Answers questions and assists agents to ensure proper tool usage and quality service provided to customers.
Customer Service Representative
TD Bank
02.2021 - Current
- Ensured adherence to company policies and operational procedures
- Maintained confidentiality of customer data and account information
- Demonstrated strong attention to detail in reviewing and resolving account issues
- Supported quality assurance efforts by reinforcing compliance standards
Education
Business
Piedmont Technical College
Greenwood, South CarolinaSkills
- Account management
- Ability to work independently
- Conflict resolution
- Proficient with Microsoft Office and Microsoft Outlook and Advanced Excel
- Excellent problem-solving skills
- Risk awareness & issue resolution
Timeline
Customer Service Representative
TD Bank
02.2021 - Current
Floor Support Supervisor
SYKES Enterprises, Inc.
10.2015 - 08.2018
Customer Service Representative
SYKES Enterprises, Inc.
12.2013 - 10.2015
Business
Piedmont Technical College