Caring and skilled shelter advocate passionate about positively impacting programs and helping participants by providing expert support. Familiar with de-escalation and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.
Overview
9
9
years of professional experience
Work History
Shelter Advocate
Sophia's Way
03.2024 - Current
Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
Connected clients with community resources and services, empowering them to achieve self-sufficiency and stability.
Supported clients in navigating complex systems such as public assistance programs, housing applications, legal proceedings, or medical appointments.
Increased awareness of domestic violence issues within the community through participation in outreach events and presentations.
Coordinated volunteer efforts fostering positive relationships between volunteers and staff while enhancing overall efficiency and effectiveness.
Leasing consultant
Spring Brook Apartments
03.2024 - 06.2024
Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Verified tenant incomes and other information before accepting lease applications.
Increased tenant satisfaction by promptly addressing concerns and resolving issues.
Responded to requests and scheduled appointments for property showings.
Assistant property manager
Walls Property Management
02.2022 - 03.2024
Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Completed final move-out walk-throughs with tenants to identify required repairs.
Followed up on delinquent tenants and coordinated collection procedures.
Leasing agent
Cedar Crossing/Bellwether Housing
03.2020 - 11.2022
Performed background, reference and credit checks as part of screening process of prospective tenants.
Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
Toured property with prospective tenants and provided wealth of information in regards to its key features.
Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
Leasing agent
Cedar Grove
02.2019 - 09.2020
Open and secure models and show to prospects, lease renewals, answer phone and internet inquiries, keep accurate traffic information
Caretaker
Waterman Garden Convalescence
02.2016 - 10.2019
Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
Remained alert to problems or health issues of clients and competently responded.
Developed strong relationships with residents and families, fostering trust and open communication.
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Education
Associates in Sociology -
Cal State University
04.2015
DIPLOMA -
Ponchatoula High School
05.2012
Skills
De-Escalation Techniques
Motivational Interviewing
Client Advocacy
Self-Care Techniques
Safety Planning
Document filing
Activities
I like to read; write poetry; draw and dance. I used to volunteer at a convalescence home. I love to help the elderly and disabled. Giving back and helping just lifts my spirit.
Timeline
Shelter Advocate
Sophia's Way
03.2024 - Current
Leasing consultant
Spring Brook Apartments
03.2024 - 06.2024
Assistant property manager
Walls Property Management
02.2022 - 03.2024
Leasing agent
Cedar Crossing/Bellwether Housing
03.2020 - 11.2022
Leasing agent
Cedar Grove
02.2019 - 09.2020
Caretaker
Waterman Garden Convalescence
02.2016 - 10.2019
Associates in Sociology -
Cal State University
DIPLOMA -
Ponchatoula High School
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