Khadijah YOUNG
Houston,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Multifamily Residential industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Utilizes independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Correctional Officer
Texas Department Of Criminal Justice
04.2021 - 05.2022
- Booked new inmates into facility and processed inmates for release
- Observed and supervised approximately 1000 inmates throughout visits, meal time, recreation, phone calls and showers
- Addressed inquiries from general public, other staff, inmates, and visitors to resolve concerns
- Prepared, processed, and maintained forms, reports, logs, records, and activity journals.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
Professional Leasing Consultant
Midway
04.2020 - 04.2021
- Responded to requests and scheduled appointments for property showings through email correspondence and prospect calls.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Distributed and followed up on tenant renewal notices increasing lease quotas by 20%.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Education Specialist
Houston Area Urban League
11.2018 - 03.2020
- Brainstormed and executed creative, value-added programming that engages students
- Developed community education programming events and other activities designed to increase and improve educational outcomes and community engagement
- Boosted cultural awareness by incorporating monthly activities from world cultures
- Assisted with marketing, advertising, and student and faculty outreach efforts to drive Houston Area Urban League's educational program growth
- Resulted in ten times more enrollment than original start up.
Bridal Sales Consultant
David's Bridal
09.2017 - 01.2019
- Sold and fitted wedding gowns, accessories, and bridesmaids’ dresses for customers.
- Used product knowledge, sales abilities, and customer relations skills to drive substantial sales increases by 10% in bridal products.
- Worked to meet or exceed special targets for credit card applications, special donations, and specific product promotions.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Education
Bachelor of Arts - Criminology & Criminal Justice
The University of Alabama
Tuscaloosa, ALSkills
- Strategic Planning
- Product and Service Knowledge
- Sales Strategies
- Detail Work
- Conflict Resolution Skills
- Written and Oral Communications
- Teamwork and Collaboration
- Documentation Skills
- Time Management
- Upselling Techniques
- Customer Service
- Telephone Etiquette Skills
- Good Listening Skills
- Customer Correspondence
Timeline
Correctional Officer
Texas Department Of Criminal Justice
04.2021 - 05.2022
Professional Leasing Consultant
Midway
04.2020 - 04.2021
Education Specialist
Houston Area Urban League
11.2018 - 03.2020
Bridal Sales Consultant
David's Bridal
09.2017 - 01.2019
Bachelor of Arts - Criminology & Criminal Justice
The University of Alabama
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