Khadirah Taylor
Raleigh
Summary
Dynamic professional with a proven track record at WakeMed Hospital, adept in insurance verification and patient care. Excelled in enhancing billing accuracy and patient service efficiency, demonstrating superior verbal and written communication skills. Renowned for meticulous file coordination and a commitment to optimizing patient experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Account Representative
WakeMed Hospital
10.2023 - Current
- Corrected issues with billing and insurance
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Collected payments and co-pays from customers using large variety of insurance programs
- Registered and verified patient records before triage with most up-to-date information.
Clinical Call Center Specialists
Oak Street Health LLC
10.2021 - 09.2023
- Met customer call guidelines for service levels, handle time and productivity.
- Scheduled medical appointments and transportation to and from facility
- Identified each patient needs, clarified information, and provided alternatives
- Was direct contact with patients when sending messages to their providers
Reimbursement Specialists
Aerotek/Trialcard
11.2020 - 04.2021
- Prevented delays and claim denials by correcting information prior to submission.
- Processed trail medications request using Cover My Meds
- Contacted patient providers to obtain prior authorizations
- Obtain verification of benefits with insurance comapnies
Education
Certification - Medical Billing And Coding CCS
DeVry University
11-2026
Associate of Arts - Human Services
LaGuardia Community College
Long Island City, NY06-2013
Skills
- Excellent judgment
- Flexible and adaptable
- Multitasking
- Insurance verification
- Insurance billing
- Strong empathy
- Organizational skills
- Problem-solving
- Patient care
- Attention to detail
- Relationship building
- Teamwork and collaboration
Certification
Developing the Wake Way:
- Respect for People
- Teamwork
- Communication
- Commitment & Accountability
Lead you Team Through Change
7 Habits of highly Effective People
Navigating Difficult Conversations
Fundamental Beliefs of Trust and Inspire Leaders
Leadership Collective Program 2026
Timeline
Patient Account Representative
WakeMed Hospital
10.2023 - Current
Clinical Call Center Specialists
Oak Street Health LLC
10.2021 - 09.2023
Reimbursement Specialists
Aerotek/Trialcard
11.2020 - 04.2021
Associate of Arts - Human Services
LaGuardia Community College
Certification - Medical Billing And Coding CCS
DeVry University
Courses with WakeMed
Crucial Conversations
Speed of Trust
Feedback that Works
People See Things Differently