Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Khadizatul Efti

Khadizatul Efti

Brooklyn,NY

Summary

Detail-oriented team player with strong organizational skills. Able to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Pharmacy Technician (Lead Tech)

CVS Pharmacy
11.2023 - Current
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Proven ability to learn quickly and adapt to new situations.

Home Health Aide

Marks Home Care
01.2023 - Current
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted with daily living activities, running errands, and household chores.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Administered medication as directed by physician.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.

Pharmacy Technician

Duane Reade
06.2022 - 12.2023
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Front Desk Receptionist

Charm Aviation
06.2022 - 03.2023
  • Welcomed customers with friendly greeting guests upon arrival and departure on a daily basis
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Maintained company policies and procedures to ensure consistency of guest experiences
  • Resolved customer problems and complaints.
  • Welcomed customers with friendly greeting guests upon arrival and departure on a daily basis
  • Checking in guest, Able to ensure refund; using peek pro system
  • Scheduled, coordinated and confirmed appointments and meetings.

Passenger Service Agent

Swissport JFK Airport
04.2022 - 12.2022
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Handled passengers requiring special assistance such as disabled passengers, parents with infants, etc
  • Issued and checked tickets and travel documents, managed cash and processed airline travel vouchers
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.

Customer Service Associate

Duane Reade
01.2021 - 03.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Cashier/ Server

Taheni Mediterranean Grill
07.2018 - 01.2019
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Kept counters and shelves clean and well merchandised and maintained records
  • Responsible for dismantling, organizing, and cleaning register station after close
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashier

Sahadi’s
05.2017 - 03.2020
  • Served as a point of contact for 100+ customers to provide information about products and addressed questions
  • Handled over $4,000 in cash and card transactions, process returns/exchanges
  • Oversaw product placement and customer satisfaction by stocking food products in correct easy to locate sections
  • Accurately handled cash register transactions while providing excellent customer service.
  • Prepared food and beverages for 75+ customers, multitasked, and ensured a positive customer service experience
  • Conducted all transactions involving gift cards, refunds and store credit
  • Quickly and accurately counted drawers at start and end of each shift.

Education

Associates -

Borough of Manhattan Community College of The City University of New York
New York, NY

Skills

  • Patient Care
  • Prescription Filling
  • Customer Service
  • Team Collaboration
  • Insurance Verification
  • Workflow Optimization
  • POS System
  • Prioritization and Organization
  • Medication Storage and Labeling
  • Drug utilization review
  • Drug Inventory Management
  • Drug safety
  • Pharmacology knowledge

Languages

Bengali
Hindi

Timeline

Pharmacy Technician (Lead Tech)

CVS Pharmacy
11.2023 - Current

Home Health Aide

Marks Home Care
01.2023 - Current

Pharmacy Technician

Duane Reade
06.2022 - 12.2023

Front Desk Receptionist

Charm Aviation
06.2022 - 03.2023

Passenger Service Agent

Swissport JFK Airport
04.2022 - 12.2022

Customer Service Associate

Duane Reade
01.2021 - 03.2022

Cashier/ Server

Taheni Mediterranean Grill
07.2018 - 01.2019

Cashier

Sahadi’s
05.2017 - 03.2020

Associates -

Borough of Manhattan Community College of The City University of New York

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Khadizatul Efti