Raymond Montalvo
Livonia
Summary
Dedicated professional with strong customer service, multitasking, and time management skills. Known for delivering positive customer experiences and meeting organizational needs through organized practices. Capable of thriving under pressure and quickly adapting to new challenges, enhancing the brand's reputation.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician Dosis Tech
United Healthgroup
04.2025 - 04.2026
- Assisted pharmacists in preparing and dispensing medications efficiently.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Processed prescription medications with high accuracy, ensuring timely customer fulfillment.
- Operated pharmacy software for efficient prescription management and accurate patient record keeping.
- Managed inventory levels, ensuring stock availability and proper storage.
- Collaborated with peers, technicians, and pharmacists to prioritize tasks and ensure timely order completion.
Pharmacy Technician
CVS
01.2025 - 04.2025
- Supported pharmacists in preparing and dispensing medications, ensuring accuracy and compliance.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Collaborated with peers and pharmacists to prioritize and complete medication orders in a timely manner.
- Educated patients on proper medication usage and potential side effects.
- Delivered exceptional customer service by addressing inquiries and resolving medication concerns promptly.
- Collaborated with healthcare professionals to optimize patient care services.
- Maintained cleanliness and organization of workstations in compliance with regulations.
Customer Service representative
Get Insured Georgia
10.2024 - 12.2024
- Managed calls efficiently to ensure prompt service
- Answer any questions related to the consumer’s account
- Provide a resolution for each call
- Adhered to provided scripts while ensuring respectful and timely service
- Documented call details thoroughly to maintain accurate records
- Able to take continuous training while waiting for more calls to come in
- Performed job duties remotely
Pharmacy Technician
HCA Hospital
Brandon
11.2023 - 02.2024
- Executed pharmacy tasks to uphold high service quality standards.
- Maintain proper records for narcotic medication and keep a proper count for every nursing station and report any errors to the right authorities.
- Creating IVs and remaking any NICU stock medication daily.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Sort through the day’s restock order for all stations' medication rooms.
- Traveled throughout hospital to efficiently restock and repair equipment in medication rooms.
- Responded to phone inquiries from nurses and doctors regarding medication status and facilitated transfers to pharmacists as needed.
- Maintained cleanliness in all hospital areas to ensure a safe environment.
- Brandon, Florida
IV Technician
PharMerica
Largo
07.2023 - 11.2023
- Stocked, labeled, and inventoried medication to ensure accurate inventory records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Cleaned and managed pumps daily, coordinating with facilities for timely return and maintenance.
- Verified lab draws with nurses daily, documenting responses for clinic medication management.
- Assisted customers in Largo, Florida location
Pharmacy Technician
Pharmscript
Tampa
01.2022 - 07.2023
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Counted, measured and compounded medications following standard procedures.
- Processed over 500 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Stocked, labeled and inventoried medication to keep accurate records.
- Tampa, FL
Customer Service Representative
SYKES
Lakeland
07.2021 - 01.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Created and maintained detailed database to develop promotional sales.
- Optimized customer support by establishing collaborative service environment.
- Responded proactively and positively to rapid change.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Lakeland, Florida
Crew Member
Jan King Burger King
Zephyrhills
12.2019 - 06.2020
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Prepared products following restaurant, health, and safety standards and procedures.
- Collaborated with team members to complete orders.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Maintained clean, sanitized and well-organized food preparation zones.
- Assisted other team members to achieve goals.
- Zephyrhills, FL
Seasonal Sales Associate
Gamestop
Zephyrhills
11.2018 - 12.2018
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Educated associates on market trends and stayed up-to-date on gaming news.
- Maintained organized, presentable merchandise to drive continuous sales.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Prepared merchandise for sales floor by pricing or tagging.
- Zephyrhills, FL
Education
Certifications - HVACR
Northwestern Technological Institute
Southfield, MI08-2026
High School Diploma -
Zephyrhills High School
Zephyrhills, FL05-2018
Skills
- Inventory Restocking
- Interactive Communication Skills
- Written communication
- Patient care
- Assisting Pharmacists
- Drug inventory management
- Stocking Shelves
- FDA guidelines
- Storage procedures
- Team collaboration
- Attention to detail
- Problem solving
- Technical writing
- Compliance regulations
- Supply restocking
- Customer service
- Inventory control
- Problem resolution
- Time management
Timeline
Pharmacy Technician Dosis Tech
United Healthgroup
04.2025 - 04.2026
Pharmacy Technician
CVS
01.2025 - 04.2025
Customer Service representative
Get Insured Georgia
10.2024 - 12.2024
Pharmacy Technician
HCA Hospital
11.2023 - 02.2024
IV Technician
PharMerica
07.2023 - 11.2023
Pharmacy Technician
Pharmscript
01.2022 - 07.2023
Customer Service Representative
SYKES
07.2021 - 01.2022
Crew Member
Jan King Burger King
12.2019 - 06.2020
Seasonal Sales Associate
Gamestop
11.2018 - 12.2018
Certifications - HVACR
Northwestern Technological Institute
High School Diploma -
Zephyrhills High School