Debra Muncy

• Managed phone calls for Veteran’s Health Association Clinical Contact Center, processed prescription refills, and submitted renewal requests to providers.

• Processed medication orders for veterans and their families.
• Maintained accurate inventory records and managed stock levels.
• Assisted pharmacists in preparing and dispensing prescriptions.
• Educated patients on medication usage and potential side effects.
• Operated pharmacy software for prescription management and billing.
• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
• Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
• Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.

• As the Lead Pharmacy Technician I also completed the schedule for the pharmacy as well as assisted in training for new technicians