Khailee Nelson
Summary
Detail-oriented with two years experience with a medical service background and strong work ethic. Managed patient-related accounts by entering appointment details and ensuring patients were being taken care of in a clean and timely manner. Excellent communications skills in an empathetic nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Eligibility Worker
Southwest Health And Human Services
07.2023 - Current
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
Patient Service Representative
Access Health Worthington
06.2021 - 06.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Marine Corps Recruit
USMC
05.2017 - 05.2021
- Contributed to the safety of fellow Marines by vigilantly adhering to established security protocols.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Performed routine and scheduled maintenance services to vehicles we operated on the daily.
- Worked in the Company Office as a clerical worker by being the first person of contact for those coming into the office, answering the phone to answer any questions or pass the phone to whom to concerned.
Education
High School Diploma -
Adrian High School
Adrian05.2017
Skills
- Written and verbal communication
- Application processing
- Appointment Scheduling
- Policy Knowledge
- Data Entry
- Documentation And Reporting
- Eligibility Determination
- Proficiency in MAXIS, SIR, SMI, Excel, Word, Outlook, and Adobe
Timeline
Eligibility Worker
Southwest Health And Human Services
07.2023 - Current
Patient Service Representative
Access Health Worthington
06.2021 - 06.2023
Marine Corps Recruit
USMC
05.2017 - 05.2021
High School Diploma -
Adrian High School
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