Khairah Jennings
Newark,NJ
Summary
Healthcare professional with expertise in patient communication and records management. Demonstrated success in conflict resolution and enhancing workflow efficiency. Committed to delivering high-quality patient care and driving operational excellence.
Overview
17
17
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
East Orange, New Jersey
04.2022 - Current
- Updated patient records to ensure accuracy and compliance with current standards.
- Scheduled medical procedures and physician consultations for patients via phone and in person.
- Participated in team meetings to enhance workflows and improve patient population outcomes.
- Provided general office support to administrative staff during peak hours, ensuring operational efficiency.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Medical Office Manager
Dr. Joseph S Feldman DPM
East Orange, New Jersey
11.2009 - 04.2022
- Supervised patient billing collection and financial counseling, ensuring accurate cash posting.
- Developed and enforced office policies and procedures in compliance with HIPAA and OSHA regulations.
- Oversaw digital patient charting data entry and managed insurance billing and accounts receivable tasks.
- Performed data entry into system databases and resolved minor computer issues efficiently.
- Maintained organized filing systems for patient charts and practice documentation.
- Managed staff scheduling and established patient scheduling policies to optimize workflow.
- Assisted with various office tasks during peak periods and staff absences to ensure smooth operations.
- Trained employees on best practices while leading teams to achieve high productivity levels.
Education
High School Diploma -
Saint Vincent Academy
Newark, NJ06-1997
Skills
- Patient care coordination
- Continuous learning mindset
- Patient records management
- HIPAA compliance
- Conflict resolution
- Patient communication
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
04.2022 - Current
Medical Office Manager
Dr. Joseph S Feldman DPM
11.2009 - 04.2022
High School Diploma -
Saint Vincent Academy