Summary
Overview
Work History
Education
Skills
Core Proficiencies
References
Timeline
Generic

Khaleek Thomas

Alpharetta,GA

Summary

A highly talented, detail oriented Customer Service Representative with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Strive in fast-paced, virtual environments following established procedures and practices to excel all customer expectations. Experience in creating an effective, organized environment in which I can excel at focusing time on providing top level client support resolving issues and developing relationships to ensure loyalty and growth. Unique skills set offering exceptional organizational/administrative skills combined with ensuring 100% customer satisfaction. Personable and dedicated Customer Service Representative with extensive experience in fast pace work environment. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

3
3
years of professional experience

Work History

Assistant Store Manager

Finish Line
Alpharetta, GA
01.2022 - Current
  • Performs sales and customer service responsibilities
  • Performs cashiering, stockroom upkeep and store upkeep as needed
  • Maintains company standards regarding personal sales metrics.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Established processes for monitoring customer satisfaction levels.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated daily tasks to team members to optimize group productivity.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.

Delivery Associate/Order Fulfillment

Home Depot
Roswell
01.2022 - 01.2022
  • Ensure that products are delivered on time and in the proper condition
  • Packs and loads products
  • Preparing delivers, online and will call orders for customer merchandise
  • File delivery confirmation and contact customer when needed.

Stocker

Target
Alpharetta
01.2021 - 06.2021
  • Receive orders at the store
  • Check the condition of all items before display
  • Organize them into the shelves
  • Keep a track record of items.
  • Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Read orders to verify attributes and quantities of merchandise.
  • Maintained a neat, clean and orderly warehouse environment at all times.
  • Received and processed incoming shipments of merchandise.
  • Stamped price tags on merchandise, referring to official price lists.
  • Arranged merchandise in an attractive manner to promote sales.
  • Stocked shelves with newly arrived products.
  • Compared merchandise invoices to items actually received.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Greeted customers and retrieved requested products to drive satisfaction.

Education

CyberSecurity -

Gwinnett Technical College
05-2024

James Madison High School
05-2022

Skills

  • Money Handling
  • Microsoft Office Expertise
  • Customer Relations
  • Customer Rapport

Core Proficiencies

  • Customer Service / Call Center
  • Relationship Building / Customer Loyalty / Document Preparation

References

References available upon request.

Timeline

Assistant Store Manager

Finish Line
01.2022 - Current

Delivery Associate/Order Fulfillment

Home Depot
01.2022 - 01.2022

Stocker

Target
01.2021 - 06.2021

CyberSecurity -

Gwinnett Technical College

James Madison High School

Similar Profiles

CREATE PROFILE
Khaleek Thomas