Khaleesi Arciniega

Fraud & Loss Prevention Manager

May 2021 - Present

• Manage team of Fraud Specialists and processes tasked with fraud detection and prevention
• Collaborate with other LOBs to develop and implement procedures to drive Fraud & Risk strategies and processes
• Maintain and produce reports of metrics and goals
• Identify potential risks and validate performance and risk objectives are met
• Create appropriate communications to internal and external stakeholders regarding emerging risks, observed trends, and related opportunities
• Support company’s commitment to risk management and protect integrity and confidentiality of systems and data
• Responsible for team discipline, training, coaching, delegating assignments

Fraud Supervisor

January 2020 - May 2021

• Engaged and developed team of new and seasoned fraud specialists; provided training and guidance
• Identified and implemented process improvements to increase efficiencies and improve overall team performance
• Assigned and managed workflows among team members
• Monitored production levels and ensured policies and procedures were followed
• Collaborated with other LOBs to ensure appropriate actions to reduce and mitigate fraud-related losses

Senior Fraud Specialist

September 2019 - January 2020

• Developed fraud training material for new team members
• Assisted with leading and developing team of 15 new and seasoned fraud specialists
• Reviewed and resolved complex escalated cases for fraud mitigation and regulatory reporting compliance
• Gather all necessary information for recovery of assets
• Frequently interacted with law enforcement to verify incident reports and explore avenues of recovery when possible

Fraud Specialist

January 2018 - September 2019

• Reviewed applications and supporting documents for risk assessment, pre-qualification, and underwriting
• Ensure compliance with underwriting policies and be familiar with constant changes in policy and procedures
• Provided guidance and assistance to other LOBs on application inquiries and fraud-related escalations
• Reviewed Chargebacks and gathered all necessary information for resolution
• Assisted with training and onboarding new team members

• Responsible for detecting and identifying suspicious applications and thoroughly reviewing to assess risk
• Created full identity theft reports and gathered all necessary documentation to escalate accordingly
• Contacted 15 - 20 applicants daily by phone or email for additional verification and to determine eligibility
• Assisted showrooms with pending application statuses and other inquiries

• Analyzed new credit card accounts to assess the level of risk for identity theft
• Performed an average of 25-30 inbound and outbound calls to new and established customers in order to verify their identity, secure accounts, educated victims of fraud, and delivered difficult messages with minimal escalations
• Identified trends and flagged suspicious activity to mitigate fraud

• Performed back of ce functions related to the research and resolution of fraudulent account activity
• Responsible for all phases of ATM/Debit card fraud case review and research; including claim initiation, investigation, customer interviews, documentation, reporting, initiating chargebacks and representments
• Ensured compliance with Regulation E guidelines at all times