Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Khaleif Zahir

Tempe,Arizona

Summary

Knowledgeable and professional service advisor with extensive experience in auto detailing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Service Advisor

Cobblestone Auto Spa
01.2019 - Current
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.

Account Manager

CYMO Marketing
05.2018 - 08.2019
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Implemented effective sales strategies to expand market share within the assigned territory.
  • Conducted product presentations and demonstrations, resulting in increased product adoption among clients.
  • Provided coaching and mentorship to junior team members, strengthening their skills in negotiation and closing techniques for mutual success.
  • Exceeded quarterly sales goals by 6.4%.
  • Optimized sales pipeline management using CRM software to track progress from lead acquisition to deal closure effectively.

Education

High School Diploma -

Valley Vista High School
Surprise, AZ
05.2016

Skills

  • Computer Skills
  • Clerical Support
  • Documentation And Reporting
  • Customer Service
  • CRM Software
  • Service Recommendations
  • Service Estimates
  • Customer Retention
  • Price Quoting
  • Lead Follow Up
  • Strong negotiation

Accomplishments

  • 5000 Memberships sold
  • Employee of the month 04/2024


Timeline

Service Advisor

Cobblestone Auto Spa
01.2019 - Current

Account Manager

CYMO Marketing
05.2018 - 08.2019

High School Diploma -

Valley Vista High School

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Khaleif Zahir