Khalia Blenman

• Greeted and assisted an average of 30-40 patients daily, handling paperwork scanning, ID verification, and insurance card processing.
• Ensured verification of insurance coverage and collection of co-payments for all appointments.
• Implemented knowledge of medical terminology and insurance processes to drive office administration productivity.
• Supported clinical staff by assisting during patient visits, including rooming patients and collecting vital signs while documenting chief complaints.

Ch

• Managed patient inquiries and appointments effectively to optimize scheduling procedures, reducing patient wait times and enhancing overall satisfaction.
• Established a proactive communication approach to decrease patient no shows.
• Contributed to a seamless patient experience and error-free billing process by verifying insurance information and managing patient records at the front desk.
• Processed more than 100 pre authorizations on a weekly basis, applying accurate and specific CPT and ICD-10 codes.