Rebecca Dillard
Austin,TX
Summary
Hello!!
My name is Rebecca and I am confident in my ability to comfortably handle customer inquiries over the phone and in person.
In addition to my customer service and sales knowledge acquired after a decade in the industry, my dependability and communication skills would make an ideal candidate for a server position in your company.
Thank you for your consideration!
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
White Lodging
304 E Cesar Chavez St, Austin, TX 78701 Austin, TX
09.2023 - 05.2025
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed extensive call volume, ensuring inquiries reached the correct personnel for procedures.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Facilitated smooth communication between departments by accurately relaying messages and information.
Spa Receptionist
Avenue Five Institute
500 E Ben White Blvd Bldg E Ste 100, Austin, TX 78
04.2021 - 04.2023
- Welcomed guests on arrival, displaying professional and friendly approach.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Handled payments and processed credit card transactions.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Communicated with spa team members if clients canceled or changed appointment times.
- Enforced spa policies, following company procedures at all times.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Waitress
Cedar Door
201 Brazos St Bldg A Austin, TX 78701 United State
10.2018 - 05.2021
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Hotel Bar Manager
Sterling Shores Condominiums
Destin, FL
03.2014 - 09.2018
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Followed strict recipes and drink measurements to minimize product used.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Purchased food and cultivated strong vendor relationships.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Education
Associates -
Tallahassee Community College
Tallahassee, FL2013
Fort Walton Beach High School
Fort Walton Beach, FL06.2011
Skills
- Appointment Scheduling and Management
- Product Promotion
- Creative Solutions
- Front Desk Management
- Answer Telephone Calls
- Aesthetics
- Spa Treatment Services Expertise
- Greeting and Seating Clients
Timeline
Front Desk Receptionist
White Lodging
09.2023 - 05.2025
Spa Receptionist
Avenue Five Institute
04.2021 - 04.2023
Waitress
Cedar Door
10.2018 - 05.2021
Hotel Bar Manager
Sterling Shores Condominiums
03.2014 - 09.2018
Associates -
Tallahassee Community College
Fort Walton Beach High School