Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Dillard

Austin,TX

Summary

Hello!!

My name is Rebecca and I am confident in my ability to comfortably handle customer inquiries over the phone and in person.

In addition to my customer service and sales knowledge acquired after a decade in the industry, my dependability and communication skills would make an ideal candidate for a server position in your company.

Thank you for your consideration!

Overview

11
11
years of professional experience

Work History

Front Desk Receptionist

White Lodging
09.2023 - 05.2025
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed extensive call volume, ensuring inquiries reached the correct personnel for procedures.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
  • Facilitated smooth communication between departments by accurately relaying messages and information.

Spa Receptionist

Avenue Five Institute
04.2021 - 04.2023
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Introduced new beauty products to consumers by informing clients about use and benefits.
  • Handled payments and processed credit card transactions.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Enforced spa policies, following company procedures at all times.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Waitress

Cedar Door
10.2018 - 05.2021
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Hotel Bar Manager

Sterling Shores Condominiums
03.2014 - 09.2018
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Followed strict recipes and drink measurements to minimize product used.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Purchased food and cultivated strong vendor relationships.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Education

Associates -

Tallahassee Community College
Tallahassee, FL
2013

Fort Walton Beach High School
Fort Walton Beach, FL
06.2011

Skills

  • Appointment Scheduling and Management
  • Product Promotion
  • Creative Solutions
  • Front Desk Management
  • Answer Telephone Calls
  • Aesthetics
  • Spa Treatment Services Expertise
  • Greeting and Seating Clients

Timeline

Front Desk Receptionist

White Lodging
09.2023 - 05.2025

Spa Receptionist

Avenue Five Institute
04.2021 - 04.2023

Waitress

Cedar Door
10.2018 - 05.2021

Hotel Bar Manager

Sterling Shores Condominiums
03.2014 - 09.2018

Associates -

Tallahassee Community College

Fort Walton Beach High School

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