Summary
Overview
Work History
Education
Skills
Timeline
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Shantel Shed

South Daytona

Summary

Experienced in managing front desk operations with a focus on customer service and administrative support. Regularly updated customer information in databases, ensuring accuracy and compliance with company policies. Demonstrated ability to resolve customer inquiries and complaints efficiently, contributing to a positive guest experience. Supervised housekeeping staff, implementing cleaning schedules and maintaining high standards of cleanliness throughout the facility.

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

Space Coast Ic
Melbourne
09.2021 - Current
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Responded to customer inquiries via phone, email, and in person.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Input customer data into reservation systems and updated to reflect room changes.

Housekeeping Supervisor

Magic midst cleaning
Melbourne
09.2019 - 05.2024
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Established effective communication between team members in order to foster a positive work environment.
  • Created and implemented daily cleaning schedules for staff members.
  • Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
  • Responded promptly to maintenance requests from guests or staff members.
  • Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
  • Inspected guest rooms and public areas to ensure they met established cleanliness standards.
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.

Education

High School Diploma -

St. George’s High
The Bahamas
06-2008

High School Diploma -

St. George’s High
The Bahamas

Skills

  • Customer service
  • Data entry
  • Payment processing
  • Office supply management

Timeline

Front Desk Receptionist

Space Coast Ic
09.2021 - Current

Housekeeping Supervisor

Magic midst cleaning
09.2019 - 05.2024

High School Diploma -

St. George’s High

High School Diploma -

St. George’s High

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Shantel Shed