Open To Work
Khalia Chapell
Work Preference
Summary
Detail-oriented financial operations professional with 4+ years of experience in auto finance, loan processing, compliance documentation, and account management. Brings a strong foundation in financial record-keeping, data accuracy, and regulatory compliance. Currently seeking a remote bookkeeping role that leverages analytical skills and precision in financial operations.
Overview
13
13
years of professional experience
Work History
Full-Time Caregiver & Household Financial Manager
Self-Employed
02.2024 - Current
- Managed household budgeting, expense tracking, and financial planning for a family of three
- Maintained organized records of recurring payments, subscriptions, and financial obligations
- Coordinated scheduling, vendor communications, and administrative logistics independently
CEO/Small Business Owner
Thanx Management
05.2015 - Current
- Founded and operated an independent hair styling business serving a growing client base
- Manage appointment scheduling, client communications, and day-to-day business operations independently
- Managed appointment scheduling, client communications, and daily operations to ensure smooth business functioning
- Purchased supplies, managed product inventory, and negotiated with vendors to optimize cost efficiency
- Developed and executed social media marketing strategies that enhanced client retention and generated referrals
Customer Service Representative II- Auto Finance
Wells Fargo
11.2019 - 02.2024
- Processed and verified auto loan applications, ensuring accuracy across all financial documentation
- Managed customer accounts including payment processing, account updates, and financial record maintenance
- Investigated and resolved billing discrepancies, late fee disputes, and financial account irregularities
- Ensured all transactions and customer interactions met regulatory compliance standards
- Collaborated cross-functionally with underwriting, collections, and sales teams to resolve complex financial issues
- Maintained meticulous documentation across high-volume accounts in a fast-paced financial environment
Customer Care Representative
Restoration Hardware
Arlington, USA
01.2016 - 06.2018
- Managed order processing, returns, and account records with a focus on accuracy and detail
- Maintained organized customer records including transactions, feedback, and service history
- Collaborated across logistics, marketing, and sales teams to ensure seamless service delivery
Prestige Beauty Advisor
Ulta Beauty Inc.
Sugar Land, Texas
06.2013 - 12.2015
- Operated point-of-sale systems, processed payments, and maintained accurate transaction records
- Managed product inventory, merchandising organization, and stock documentation
- Delivered consultative service while maintaining detailed records of customer preferences and feedback
Education
Tarrant County College
Fort Worth, TXSkills
Accounts Payable & Receivable Financial Record-Keeping Data Entry & Accuracy Loan Processing Compliance Documentation Account Reconciliation Payment Processing Reporting & Analysis Problem-Solving Time Management Microsoft Office 60 WPM Inventory Management Budgeting & Bookkeeping Client Relationship Management Marketing & Social Media
Timeline
Full-Time Caregiver & Household Financial Manager
Self-Employed
02.2024 - Current
Customer Service Representative II- Auto Finance
Wells Fargo
11.2019 - 02.2024
Customer Care Representative
Restoration Hardware
01.2016 - 06.2018
CEO/Small Business Owner
Thanx Management
05.2015 - Current
Prestige Beauty Advisor
Ulta Beauty Inc.
06.2013 - 12.2015
Tarrant County College