Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khalia Joseph

Burlington,NJ

Summary

Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.

Overview

5
5
years of professional experience

Work History

Care Coordinator

Ennoble Care
03.2025 - Current
  • Coordinated care plans and services for homebound patients to enhance health outcomes.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Collaborated with healthcare teams to streamline patient referrals and improve service delivery.
  • Developed educational materials to assist patients in understanding their treatment options effectively.
  • Monitored patient progress and adjusted care plans based on individual needs and feedback.

Patient Service Representative

Piedmont Urgent Care
02.2023 - 03.2025
  • Patient check in, insurance verification, collection of copays and balances.
  • Various front office duties.
  • Provide overall support for our Physicians, nurses, and office operators.
  • Eager to learn and adapt quickly, consistently meeting deadlines and demonstrating strong organizational skills.
  • Trained new staff on operational procedures and customer service standards.

Claims Specialist

Allstate Insurance
08.2021 - 12.2022
  • Processed express claims.
  • Handled claims and calls for post incidents.
  • Processed rental cars, field inspections, and more.
  • Quick learner with a strong work ethic, consistently meets deadlines and exceeds expectations in a fast-paced environment.
  • Resolved complex claims swiftly, reducing processing time by 30% and enhancing customer satisfaction.

Human Resources

Signature Contingent Management
09.2020 - 01.2021
  • Quick learner dedicated to mastering new skills and contributing to team goals with a strong work ethic and punctuality.
  • Prepared, processed, and audited new hires.
  • Ensured new hire information was validated and reported correctly to federal, state, and local agencies while being in compliance with payroll laws.
  • Partnered with department heads to streamline onboarding.

Education

High School Diploma -

South Gwinnett High School
Snellville, GA
05-2016

Associate of Science - Health Sciences

Rowan College At Burlington County
Pemberton, NJ
05-2027

Skills

  • Customer Service
  • Time Management
  • Problem Solving
  • Efficiency
  • Communication
  • Leadership
  • Critical Thinking
  • Technical Skills
  • Teamwork
  • Analytical Thinking
  • Medical terminology understanding
  • Healthcare operations
  • Care planning
  • Scheduling
  • Medical terminology
  • HIPAA compliance
  • Patient assessment
  • Healthcare
  • At-home care instruction

Timeline

Care Coordinator

Ennoble Care
03.2025 - Current

Patient Service Representative

Piedmont Urgent Care
02.2023 - 03.2025

Claims Specialist

Allstate Insurance
08.2021 - 12.2022

Human Resources

Signature Contingent Management
09.2020 - 01.2021

High School Diploma -

South Gwinnett High School

Associate of Science - Health Sciences

Rowan College At Burlington County

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