Khalia Thomas
Manteca,USA
Summary
Experienced customer service professional, Khalia, seeks new opportunities to leverage exceptional problem-solving skills and passion for assisting others. With a proven track record in delivering top-notch service, thrives in fast-paced environments and excels at resolving customer issues efficiently. Dedication to providing exceptional support, combined with strong interpersonal skills, makes an invaluable asset to any organization seeking to enhance customer satisfaction and loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Internal Revenue service
Oakland, CA
08.2022 - Current
- Utilized tax law and regulations to assess taxes and liabilities.
- Analyzed relevant information to address specific collection issues and implemented corrective actions for account resolution.
- Communicated with taxpayers and representatives to address IRS inquiries related to outstanding delinquent matters.
- Communicates required tax compliance actions and implications of not filing returns or paying liabilities.
Customer Service Representative/ De-escalation specialist
Aerotek (Meta Bank)
Easton, PA
12.2021 - 03.2022
- Provided seasonal assistance in managing banking product profiles.
- Provided clarifications on banking product queries from ERO.
- Resolved escalated taxpayer concerns through effective communication.
- Addressed queries related to account fees and loan options.
Customer Service Representative
Clark Resources
Harrisburg, PA
09.2020 - 01.2021
- Handled customer inquiries and resolved issues related to medical services.
- Received phone inquiries and provided information.
- Guided individuals in accessing medical services including ID card orders, specialist searches, prescription handling, and health benefits.
- Executed updates to members' primary care providers.
- Log detailed information of each call in the notes section.
PCA Personal Care Assistant
Maxim Healthcare Services
Los Angeles, CA
01.2018 - 01.2020
- Aided clients with their hygiene routines including bathing and dressing.
- Craft meals meeting specific dietary needs.
- Ensured adherence to prescribed medication schedules.
- Executed standard sanitizing procedures and organized areas efficiently.
- Facilitating clients' readiness for the day and night.
- Assisted clients in completing homework assignments.
- Monitored and ensured student safety in after-school care.
- Created diverse snack options to promote healthy eating habits post-school.
Security Officer
Securitas Security Services USA, Inc.
Los Angeles, CA
09.2018 - 11.2018
Costumer Service Representative/IT
STI
Bethlehem, PA
11.2017 - 12.2017
Personal Care Assistant
Whitehall Manor
10.2017 - 11.2017
In home Caregiver
Comforting Home Care By Phebe
06.2017 - 10.2017
Cashier
Forman Mills
04.2017 - 06.2017
Dietary Aide
Sacred Heart Senior Living by the Creek
Northampton, PA
07.2016 - 03.2017
Waitress
Luther Crest
01.2016 - 06.2016
Customer Service Representative
Sykes Enterprise
Allentown, PA
09.2014 - 03.2015
Cashier
Catasauqua pool
05.2014 - 08.2014
Ride Operator
Dorney Park
Allentown, PA
08.2013 - 10.2013
Education
High School Diploma -
Catasauqua High School
06.2013
Skills
- MICROSOFT WINDOWS
- STRONG COMMUNICATION SKILLS
- Customer Service
- Dietary Aide Experience
- Security
- English
- Caregiving
- Meal preparation
- Senior care
- Cleaning
- Laundry
- Alzheimer's care
- Data entry
- Dementia Care
- Writing Skills
- Home Care
- Time management
- Databases
Certification
- TEFL November 2018 to Present 168 hours
Timeline
Customer Service Representative
Internal Revenue service
08.2022 - Current
Customer Service Representative/ De-escalation specialist
Aerotek (Meta Bank)
12.2021 - 03.2022
Customer Service Representative
Clark Resources
09.2020 - 01.2021
Security Officer
Securitas Security Services USA, Inc.
09.2018 - 11.2018
PCA Personal Care Assistant
Maxim Healthcare Services
01.2018 - 01.2020
Costumer Service Representative/IT
STI
11.2017 - 12.2017
Personal Care Assistant
Whitehall Manor
10.2017 - 11.2017
In home Caregiver
Comforting Home Care By Phebe
06.2017 - 10.2017
Cashier
Forman Mills
04.2017 - 06.2017
Dietary Aide
Sacred Heart Senior Living by the Creek
07.2016 - 03.2017
Waitress
Luther Crest
01.2016 - 06.2016
Customer Service Representative
Sykes Enterprise
09.2014 - 03.2015
Cashier
Catasauqua pool
05.2014 - 08.2014
Ride Operator
Dorney Park
08.2013 - 10.2013
High School Diploma -
Catasauqua High School