Summary
Overview
Work History
Education
Skills
Additional Information
Publications
Awardsrecognition
Timeline
Generic

Khalid Abdi

Little Canada,MN

Summary

Dynamic leader with a proven track record at FedEx Mara Inc., excelling in strategic operations planning and leadership & team management. Achieved a 10% increase in delivery efficiency through meticulous process improvement and metrics analysis. Skilled in fostering customer relationships and driving reliability improvements, I bring a blend of analytical prowess and interpersonal skills to optimize operational success. Knowledgeable Fulfillment Manager familiar with all areas of operational leadership, including schedule, employee, and inventory management. Excellent communicator and practiced multitasker with an organized and thorough approach to solving functional problems. Seeking to offer many years' experience in the field to a challenging position with room for advancement.

Overview

8
8
years of professional experience

Work History

Fulfillment Manager

Lowe's Home Improvement
Fargo, ND
02.2021 - Current
  • Spearhead the operations of the fulfillment department, managing a team of 10+ associates to ensure timely and accurate order processing
  • Analyze inventory levels and implement restocking strategies to maintain optimal product availability and minimize stockouts
  • Develop and enforce adherence to safety protocols and company policies, resulting in a 15% improvement in safety compliance scores
  • Mentor and train team members, enhancing overall productivity and fostering professional growth within the team
  • Collaborate with cross-functional teams to streamline workflows, achieving a 20% reduction in order fulfillment times

Delivery Operations Manager

FedEx Mara Inc.
Fargo, ND
07.2019 - 12.2020
  • Led a team of 15 delivery drivers, managing schedules, routes, and performance to ensure timely and efficient package deliveries across multiple regions
  • Conducted in-depth analysis of delivery metrics, identifying bottlenecks and implementing process improvements, resulting in a 10% increase in delivery efficiency
  • Oversaw the maintenance and performance of a fleet of vehicles, ensuring consistent operational readiness
  • Built strong relationships with customers through proactive communication, resolving delivery issues promptly and enhancing satisfaction ratings
  • Maintained detailed records of delivery operations, adhering to regulatory and company standards

Assistant Manager

Domino's Pizza
New Brighton, MN
03.2017 - 08.2020
  • Managed daily operations, including inventory control, cash flow management, and staff scheduling, ensuring smooth restaurant performance
  • Trained and supervised a team of 20+ employees, promoting a culture of accountability and service excellence
  • Analyzed customer feedback and implemented service improvements, leading to a 25% increase in customer satisfaction scores
  • Streamlined inventory and supply processes, reducing waste and optimizing resource allocation
  • Played a pivotal role in improving restaurant profitability through cost control measures and enhanced operational efficiency

Education

Bachelor of Business Administration - Advertising & Public Relations

Minnesota State University Moorhead
Moorhead, MN
05.2024

Associate Degree in Business Administration -

M State
Moorhead, MN
03.2019

Skills

  • Leadership & Team Management
  • Strategic Operations Planning
  • Customer Relationship Management
  • Inventory Control and Logistics Optimization
  • Effective Communication and Conflict Resolution
  • Process Improvement and Metrics Analysis
  • Digital Campaign Strategy
  • Inventory coordination
  • Shipping and receiving
  • Inventory monitoring
  • Customer relations
  • Corrective action implementation
  • Root-cause analysis
  • Reliability improvement

Additional Information

Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools., Multilingual: Fluent in English and Somali; working proficiency in Arabic.

Publications

"Creativity in Advertising & Public Relations", MSUM Flypaper Blog

Awardsrecognition

  • First-Team All-State Soccer – Mounds View Community Center Award
  • Varsity Letter Award – Class AA State Soccer Tournament, 2016

Timeline

Fulfillment Manager

Lowe's Home Improvement
02.2021 - Current

Delivery Operations Manager

FedEx Mara Inc.
07.2019 - 12.2020

Assistant Manager

Domino's Pizza
03.2017 - 08.2020

Bachelor of Business Administration - Advertising & Public Relations

Minnesota State University Moorhead

Associate Degree in Business Administration -

M State

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Khalid Abdi