Khalid Elmi
Renton,WA
Overview
14
14
years of professional experience
Work History
Collection Specialist
Assurant
01.2023 - 08.2023
- Used skip tracing and other techniques to locate debtors.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
Claims Adjuster
GEICO
10.2021 - 05.2022
- First responder for policy holders -Assigned tows, inspections, and payments -Investigated and determined liability decisions for claims
- -Provided customer service for all callers -Investigated accident scenes and damages
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Security Consultant
Brosnan Risk Consultants
02.2020 - 07.2021
- Provided security services. Responded to all emergency issues and issued new security protocols
- Increased quality control by monitoring materials for compliance and to eliminate process lags.
- Planned and implemented disaster management strategies such as evacuation plans and shelter management.
- Promoted adherence to safety protocols by ensuring proper equipment handling and material use.
Seasonal Assistant Manager
T-Mobile
09.2019 - 01.2020
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Lead security officer
Star Protection Agency
12.2018 - 07.2019
- Worked with other companies within building to insure smooth movement among operations.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Sales Representative
T-Mobile
11.2017 - 11.2018
- Active salesmen on the floor
- Helped customers pick and choose the best service they needed
- Retained excellent client satisfaction ratings through outstanding service delivery.
Security Specialist
Security Industry Specialists
06.2016 - 11.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Screened incoming employees, personal belongings, and shipments for security concerns.
Team Lead
Youthforce Internship
02.2014 - 05.2016
- Provided young teens the opportunity to work at NFL and MLS games here in Seattle
- Coordinated different positions such as entertainment and wheelchair services.
- Worked different stations to provide optimal coverage and meet production goals.
Youth Development Leader
Seattle Parks & Recreation
01.2010 - 02.2014
- Taught children the value of recycling and composting.Had a planned curriculum and organized neighborhood events
- Provided specific learnings regarding teen pregnancy risk, gang membership and bullying.
- Planned and implemented wide-ranging programs, encapsulated learnings and fielded inspirational guest speakers.
Education
High School Diploma -
Cleveland High School Stem
Seattle, WA06.2014
Associates Degree - Public Health & Social
Bellevue College
Bellevue, WA06.2018
Skills
- CPR Certified
- Licensed Security Guard
- Trilingual
- Quality Improvement
- CCTV Proficient
- Dispatch skills
- Medical Records Management
- Multi-Line Phone Systems
- Complex Problem-Solving
- Issue Investigation
- Proficient in Excel, Word, Powerpoint
- Safety Protocols
Languages
Somali
Native or Bilingual
Arabic
Professional Working
Timeline
Collection Specialist
Assurant
01.2023 - 08.2023
Claims Adjuster
GEICO
10.2021 - 05.2022
Security Consultant
Brosnan Risk Consultants
02.2020 - 07.2021
Seasonal Assistant Manager
T-Mobile
09.2019 - 01.2020
Lead security officer
Star Protection Agency
12.2018 - 07.2019
Sales Representative
T-Mobile
11.2017 - 11.2018
Security Specialist
Security Industry Specialists
06.2016 - 11.2017
Team Lead
Youthforce Internship
02.2014 - 05.2016
Youth Development Leader
Seattle Parks & Recreation
01.2010 - 02.2014
High School Diploma -
Cleveland High School Stem
Associates Degree - Public Health & Social
Bellevue College
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