Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

khalid elmrharri

Haverhill,MA

Summary

Dynamic supervisor with a proven track record at USPS, excelling in staff management and customer service. Enhanced team productivity through effective training and mentoring, while resolving conflicts to maintain a positive work environment. Skilled in complex problem-solving, I consistently fostered employee motivation and improved customer satisfaction.

Overview

20
20
years of professional experience

Work History

Supervisor

USPS
01.2017 - 10.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Barista

Nesspresso
02.2015 - 07.2020
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Banquet/houseman

Charles Hotel
07.2012 - 02.2014
  • Demonstrated flexibility by adapting quickly to last-minute changes in event setups or requirements.
  • Communicated professionally with coworkers, supervisors, and clients to ensure smooth operations throughout each event.
  • Contributed to a safe work environment by adhering to safety guidelines and promptly addressing potential hazards.
  • Maximized storage space organization through careful storage of equipment after each event''s completion.

Supervisor Slot Machines

Casino Atlantic Palace
01.2005 - 03.2011
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Education

Certificate - Service Industry

International Institute
Boston, MA
03-2012

Diploma - Car Electricity

Industrial Institute of Mohammedia
Morocco
04-2011

Arabic Literature

Alia
Mohammedia Morocco
06-2000

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Complex Problem-solving
  • Employee motivation

Languages

Arabic
Native or Bilingual
French
Full Professional
Spanish
Limited Working

Timeline

Supervisor

USPS
01.2017 - 10.2024

Barista

Nesspresso
02.2015 - 07.2020

Banquet/houseman

Charles Hotel
07.2012 - 02.2014

Supervisor Slot Machines

Casino Atlantic Palace
01.2005 - 03.2011

Certificate - Service Industry

International Institute

Diploma - Car Electricity

Industrial Institute of Mohammedia

Arabic Literature

Alia

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