Open To Work
Hi, I’m
Khalid Hussain
Customer Service Manager
Corona,USA
Summary
Customer service manager with extensive experience at Ashley Furniture Store, recognized for effective issue resolution and strong team leadership. Skilled in performance analysis and strategic planning, resulting in enhanced customer satisfaction and operational efficiency. Proficient in training and mentoring staff, promoting a culture of excellence and continuous improvement.
Overview
29
years of professional experience
Work History
Ashley Furniture StoreSanta Ana, California
Customer Service Manager
01.2019 - 11.2024
Job overview
- Ensured timely resolution of guest issues, achieving high satisfaction ratings.
- Managed customer inquiries and resolved issues promptly and effectively.
- Resolved complex issues for customers and sales associates on SPIF transactions to enhance transaction accuracy and satisfaction.
- Provided exceptional customer service to ensure customer satisfaction.
- Trained and mentored staff to enhance customer service skills.
- Conducted daily huddles to share feedback on team performance metrics, fostering a culture of continuous improvement.
- Collaborated with sales team to address customer needs and preferences.
- Implemented feedback mechanisms to gather insights from customers.
- Reviewed customer feedback and complaints to identify and implement improvements in customer service processes.
- Analyzed service metrics to identify areas for improvement in processes.
- Coordinated promotional events to enhance customer engagement and experience.
- Collaborated with visual team to identify and capitalize on areas for improvement.
- Assisted expert advisors in closing sales effectively.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Coordinated delivery schedules for split shipments and direct shipments with voice confirmation.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
CVS PharmacyIrvine, California
Store Operation Manager
05.2012 - 12.2018
Job overview
- Managed daily store operations, ensuring compliance with company policies and standards.
- Oversaw inventory management and coordinated stock replenishment processes.
- Implemented store merchandising strategies to enhance product visibility.
- Oversaw seasonal preparations and setups for Valentine's Day, summer, Halloween, Thanksgiving, and Christmas, ensuring timely execution of merchandising and displays.
- Executed workload management to facilitate timely setups within 24 hours.
- Merchandised products to address customers' health needs effectively.
- Conducted regular audits to maintain operational standards and safety protocols.
- Collaborated with district managers to align store goals with corporate initiatives.
- Evaluated customer feedback to inform store planning up to eight weeks ahead.
- Developed schedules for staff to optimize coverage during peak hours.
- Conducted hiring and training of future leaders, strengthening team capabilities and leadership pipeline.
- Provided leadership, guidance and support to team members in order to maximize performance levels.
- Resolved customer complaints quickly and effectively to enhance satisfaction.
- Organized promotional events at store level, driving foot traffic and contributing to sales growth.
- Ensured compliance with all safety regulations and policies in the workplace.
Radio Shack Inc.Westchester, California
District Manager
03.2005 - 02.2012
Job overview
- Directed daily operations of multiple stores to ensure compliance with district standards.
- Trained and developed store managers to enhance sales techniques, contributing to team performance.
- Oversaw inventory management and stock replenishment processes.
- Implemented strategic marketing initiatives to enhance brand visibility.
- Conducted performance evaluations for store staff and management to guide development and improvement.
- Collaborated with corporate teams on product launches and promotions.
- Ensured compliance with company policies and operational standards.
- Facilitated regular team meetings to promote effective communication.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Developed strategic plans to increase sales and improve operational efficiency across district stores.
- Achieved sales goals through effective customer care and training of managers and staff.
- Managed hiring processes for store managers to enhance team performance and operational efficiency.
- Analyzed P&L statements and sales reports with managers to identify areas for improvement.
- Led inventory organization for stores, focusing on optimizing wireless sales performance.
Advanced Computers & TechnologyIrvine, California
Chief Executive Officer
04.1996 - 12.2004
Job overview
- Operated private computer company specializing in PC construction and network configuration.
- Directed strategic planning initiatives for technology innovation and growth.
- Led cross-functional teams to improve project delivery and foster collaboration.
- Oversaw budget management and resource allocation for operational efficiency.
- Championed company culture initiatives to promote employee engagement and satisfaction.
- Analyzed market trends to inform business strategy and competitive positioning.
- Managed financial operations, including budgeting and forecasting, to support strategic objectives.
- Developed policies and procedures to streamline operations and enhance organizational effectiveness.
- Developed strategic plans and objectives to ensure organizational growth and profitability.
- Represented the company at conferences, trade shows, networking events.
- Oversaw sales and service operations for computers, including new servers and workstation systems.
- Managed a team of six technicians across two locations in Irvine and Laguna Niguel.
- Facilitated web-based online sales for computers and components, streamlining customer access.
Education
University Of KarachiKarachi, Pakistan
Bachelor Of Commerce from Marketing, Accounting And Business Management
06-1985
University Overview
- Major Subject Marketing. Accounting And Business Management.
- Career Related Courses Personal Profile, Advertising, Cost Control, Personal Management, Consumer Behavior, Time Management, Management Interviewing, Public Relation, Accounting, Technical Skills, Professional Writing, References Furnish Upon Request.
- [Number] GPA
Skills
- Customer service
- Issue resolution
- Account management
- Quality assurance
- Data analysis
- Workflow optimization
- Inventory management
- Effective leadership
- Team leadership
- Training and mentoring
- Training and coaching
- Strategic planning
- Relationship management
- CRM software
- MS office
- Performance analysis
- Goal achievement
- Conflict resolution
- Staff training and development
- Customer orientation
- Multi-tasking efficiency
- Organizational skills
References
Furnish Upon Request.
Timeline
Customer Service Manager
Ashley Furniture Store
01.2019 - 11.2024
Store Operation Manager
CVS Pharmacy
05.2012 - 12.2018
District Manager
Radio Shack Inc.
03.2005 - 02.2012
Chief Executive Officer
Advanced Computers & Technology
04.1996 - 12.2004
University Of Karachi
Bachelor Of Commerce from Marketing, Accounting And Business Management