Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
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Khalid Rahmon

Richmond,TX

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Target
Richmond, TX
11.2022 - Current
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Barista

Starbucks
Richmond, TX
10.2022 - Current
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Maintained calm demeanor during high-volume periods and special events.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Assisted with customer requests and answered questions to improve satisfaction.

Asset Protection Associate

Burlington
Richmond, TX
08.2021 - 02.2022
  • Monitored CCTV surveillance to detect suspicious activity.
  • Conducted regular security checks throughout the store to identify any areas of concern.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.

Education

Biology

University of Houston
Houston, TX
01-2027

High School Diploma -

William B Travis High School
Richmond, TX
05-2022

Skills

  • Paperwork Processing
  • Data Collection
  • Information Security
  • Inbound and Outbound Calling
  • Complaint Handling
  • High-Energy Attitude
  • Computer Proficiency
  • Team Development

Affiliations

  • i enjoy playing sports and team bonding activities.

Languages

English
Professional
yoruba
Native/ Bilingual

Accomplishments

  • Great attendance
  • A former member of AVID

Timeline

Customer Service Representative

Target
11.2022 - Current

Barista

Starbucks
10.2022 - Current

Asset Protection Associate

Burlington
08.2021 - 02.2022

Biology

University of Houston

High School Diploma -

William B Travis High School
Khalid Rahmon