Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khalida Williams

Arlington,TX

Summary

Experienced in account troubleshooting and customer relationship management, effectively assisting clients in navigating their profiles and resolving inquiries related to account information. Demonstrated proficiency in handling patient medication logistics and insurance verification, ensuring seamless communication with patients, doctors' offices, and insurance companies. Engaged in proactive outreach through cold calling, contributing to enhanced client engagement and satisfaction. Knowledgeable in ERP systems, facilitating efficient operations within a call center environment.

Overview

10
10
years of professional experience

Work History

Call Center Sales Representative

AT&T
Grand Prairie , Texas
01.2023 - Current
  • Trouble shoot accounts
  • Help clients navigate profiles
  • Answered general questions regarding account Information

Patient Care Coordinator

Optum specialty pharmacy
Dallas, TX
01.2022 - 12.2022
  • Send patient medication to home or doctors office
  • Handle patient insurance information
  • Cold calls to patients, Dr. offices, and insurance companies

Patient Account Specialist

North Texas Orthopedics & Spine Center
Grand Prairie, Texas
01.2018 - 01.2022
  • Check patients in for appointments
  • Call patients to co firm in office visits
  • Verify insurance information

Customer Service Cashier

Lisa’s chicken and seafood
Arlington , TX
01.2015 - 01.2018
  • Shift Lead
  • Handle money
  • Perform adequate customer service
  • Book keeping
  • Cook
  • Clean

Education

High School Diploma -

Lamar High School
1400 E Lamar Blvd
06-2015

Skills

  • Account troubleshooting
  • Customer relationship management
  • Sales techniques
  • Insurance verification
  • ERP System Knowledge

Timeline

Call Center Sales Representative

AT&T
01.2023 - Current

Patient Care Coordinator

Optum specialty pharmacy
01.2022 - 12.2022

Patient Account Specialist

North Texas Orthopedics & Spine Center
01.2018 - 01.2022

Customer Service Cashier

Lisa’s chicken and seafood
01.2015 - 01.2018

High School Diploma -

Lamar High School
Khalida Williams