
Experienced in account troubleshooting and customer relationship management, effectively assisting clients in navigating their profiles and resolving inquiries related to account information. Demonstrated proficiency in handling patient medication logistics and insurance verification, ensuring seamless communication with patients, doctors' offices, and insurance companies. Engaged in proactive outreach through cold calling, contributing to enhanced client engagement and satisfaction. Knowledgeable in ERP systems, facilitating efficient operations within a call center environment.